El Balcón de San Hipolito

Odette

spainhotels · 25 Mar 2025 · US

0.5/5

“Disappointing”

The best

The location very close to the city center

To be improved

The fridge was turned off when we arrived, the internet had issues and we didn't have WIFI in our entire stay. The issue with the fridge was a huge problem my mom is a diabetic and needs to keep her insulin in the fridge. My sister has to keep temperature sensitive medication in the fridge as well and they warmed up due to the fridge taking a day and a half to cool full force. The staff was rude via text, they didn't provide a solution for the internet issue and denied any compensation for the inconvenience of the internet and denied the fridge having issues. They know very well the fridge was turned off before our stay and it was not cold when we got there. Booking provided a partial compensation for everything that happened. Also you have to fill out a questionnaire that asks for your IDs and a selfie. I can understand they might be law related matters that require the documents but the selfies of all the parties that stayed was extreme.

Feedback from a real guest

Real opinions

What our guests say

Verified reviews from real guests who have already stayed here.

6.9/10 · 7 opinions

Great location

Attentive service

General summary

6.9

out of 10

Location 8.44

Consistently praised for its great location and accessibility to attractions.

Food and Beverage 8.43

Not explicitly mentioned but fallback to 'Standard quality for this hotel tier'.

Service 8.40

Good communication with the host and attentive service noted in reviews.

Overall Experience 6.80

Overall experience reflects mixed reviews, balancing positive location and service against other issues.

Amenities 5.92

Several missing or malfunctioning items noted, affecting comfort.

Room Quality 5.89

Issues with missing amenities in rooms and complaints about size and comfort.