El Jardín Vertical

Maria

spainhotels · 20 Jul 2023 · ES

4.5/5

“Superb”

Feedback from a real guest

Jeffrey

spainhotels · 16 Aug 2022 · ES

0.5/5

“Attractive place, horrible, nasty owners!!”

The best

Location

To be improved

STAY AWAY!!Horrible owner who has no shame about mistreating her guests who pay a lot of money to stay in a romantic place. She refused to take us seriously when it was obvious we couldnt sleep because we were sweating so much. She was obviously angry because we dared to wake her up at 1 AM. Left a very bad taste in our mouth. She lied to us about the shower. She obviously knew about the hot only water only that started after a minute, since she told us to shower sitting in the bathtub. The next day at 8 PM she offered a room where the air conditioning actually worked, admitting that it was faulty . We had left town already and she refused to refund any of the 450 we paid for 2 nights. She is greedy and dosn't invest in keeping up her hotel. Bad, bad, bad!!!! stay away. Dread the independent reviews on Tripadisor. Those on their website are, of course, all excellent

Feedback from a real guest

Real opinions

What our guests say

Verified reviews from real guests who have already stayed here.

8.0/10 · 7 opinions

Good breakfast

Comfortable rooms

General summary

8.0

out of 10

Food and Beverage 8.46

Breakfast quality was positively noted.

Service 8.43

Service was standard for this hotel tier.

Room Quality 8.42

Positive comments about the rooms and breakfast indicate good quality.

Amenities 7.95

Amenities were not explicitly mentioned; however, breakfast was appreciated.

Overall Experience 7.93

Overall experience is positive despite some location concerns.

Value for Money 7.91

Overall value seems fair given the comments.