El Puente del Pilar - Turistea Suites

The kitchen is small and not too well equipped. No facilities to wash and dry dishes. The toaster is of low quality and half defective — the owner promised to replace it. The laundry rack is falling apart. Other guests have already remarked that there are no wine glasses: the owner is afraid that they break. Upon arrival at the apartment the inside temperature was around 35 degrees (with outside temperature of 22 degrees). We bad to switch off all radiators and leave windows wide open to lower the temperature. A waste of energy and money.

Stone cold apartment, no hot water, owners are not responding and left us unattended. Don't go here! Stayed here 1 night with 10 month old baby. Upon arrival the apartment was stond cold. Had to contact the owner who had to turn on the heating remotely. There was no possibility to manage the heating inside the apartment. After coming home late night from the city center the apartment was stone cold again (12 degrees) and the bedroom floor was full of water which was leaking from the radiator. Also there was no hot water supply any longer. We contacted the owner ComoTuCasa on their provided WhatsApp number but they didn't respond. We called them over 25 times but no respond. We went to bed freezing with a 10 month old baby which we had to take into our own bed to keep her warm. The next morning after 10am we received an answer that we have contacted them outside their customer service hours. UNACCEPTABLE! So this is their excuse to leave you unattended without life support utilities. We have opened a claim for a full refund at Booking. By the way there is literally no mention-worth amenity in the apartment. You have to do it with only 4 limonade glasses. No wines glasses, no coffee, no tea,, no soap. The beds are only 120cm wide. Also the owners are very unwelcoming while they sent us an email in the night saying that the cleaning team will be at the apartment at 11am and asking us if we can leave earlier. I never experienced a host asking me to leave earlier to do him a favour while I have paid for the condition to stay until 11am.

The shower was not very good

la cortina de la ducha sucia, se inundaba la ducha No pudimos controlar la calefaccion, pregunte y no me contestaron

Heating had to be remotely activated by the host, which didn't work at first. Host was proactive in fixing it. Apartment front door uses a digital code, which is fine by itself, but the code is very simple and doesn't seem to be changed between guests. There's no manual lock or safety chain preventing anyone with the code to enter the apartment at night. Even though Zaragoza isn't Mexico, this seemed pretty light securitywise.