El Refugio de Emma

Ines

spainhotels · 06 Feb 2025 · FR

1.5/5

“Odeur de moisi + arnaque”

The best

A bit far from the city center. The smell of mold hits you as soon as you enter the apartment. The apartment and the equipment are fine, but the odor is unbearable. There is too much humidity, which caused us allergies—we couldn’t sleep peacefully at night and had trouble breathing. Be careful of scams! The owner asked us to pay an extra €105, claiming that we had stained the sofa (which was already dirty when we arrived) and broken the TV stand. I believe she always does this to try to extort money from guests after they leave. Be careful! I don’t understand why she would lie about this. I’m disappointed!

To be improved

Feedback from a real guest

Oskars

spainhotels · 14 Aug 2024 · GB

2.0/5

“Disappointing”

The best

The location was pretty good. The washer and dryer was convenient. The internet was really good and very suitable for work

To be improved

When we arrived the property had a damaged toilet due to the previous guest, they did warn us about it and said they would fix it. It did take them longer than expected and the coms around the fix were not great. The flat was cleaned but not well so there was a bunch of hair around. Also, the flat is quite rundown and needs repainting and fixing in a lot of areas

Feedback from a real guest

Eva

spainhotels · 15 May 2024 · CZ

4.5/5

“Superb”

To be improved

TOO MUCH NOISE

Feedback from a real guest

Real opinions

What our guests say

Verified reviews from real guests who have already stayed here.

7.8/10 · 19 opinions

Great location

Helpful staff

Good internet access

General summary

7.8

out of 10

Location 9.14

The location was praised for its proximity to public transport and shopping, making it convenient for guests.

Food and Beverage 8.63

No specific comments were made about food and beverage, thus assigned standard quality for this hotel tier.

Service 8.60

The service from the manager was noted positively, indicating responsive and helpful assistance.

Overall Experience 8.10

Overall experience was mixed with positive aspects like location but marred by cleanliness and noise issues.

Value for Money 8.08

Given the condition of the apartment, many felt the price was not reflective of quality.

Amenities 7.62

Amenities were somewhat adequate, but lacking essential items as per guests' expectations (e.g., dryer).