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Verified reviews from real guests who have already stayed here.
Guests praised the location as very good, contributing positively to their overall experience.
Service was reported as lacking support during issues, but some guests acknowledged standard service expectations.
Some amenities were available, but significant issues reported detracted from positive aspects.
No comments on food provided; assumed standard quality for this hotel tier.
Overall experience was negatively impacted by various issues with service and cleanliness.
Reported issues with amenities such as no hot water and broken window, leading to a lower score.
“Very poor”
“Worst stay ever and without hot water”
Nothing
Horrible smell, hot water did not work, really dirty, doors and windows broken that we could not close it properly and it was super noisy, ants on the kitchen, fridge had an alarm all night long and it was really annoying, staff did not care about us. We booked for 2 nights but only stayed 1 night and left because it was our worst night ever and could not stay any longer as it was really bad everything.
“Spacious apartment, but was unable to shower because we did not knowhoe to sctivste the hot water and we were unanle to”
Spacious
No hot water, difficult to open the front door, air Conditioner leaking, no kitchen towel or paper towels, difficult to get help when needed. Only one key.
“Passable”
The location is really good, its walkable to the city center and GranVia.
It was really hard to enter the building because the digital key didnt worked properly and there was no key in locker box. and we cant reach the property owner on the whatsapp and over the phone. And there is no hot water so it was very difficult to take bath.
“We had a terrible experience.I don't recommend to stay in this apartment.”
Location is good, accessible. Complete appliances.
As you enter the door strong smell of cigertte smoke welcomes the visitors. There is no proper ventilation in the rooms. The window in one bedroom is broken, its imposible to close. The window glass in the kitchen are broken As wellAnd most of all, there was no hot water in the month of January!!
“Absolutely fabulous”
"This was an absolutely fabulous apartment! Spacious with 3 bedrooms, modern kitchen, 2 bathrooms, and plenty of hot water, it comfortably fit our group of four. The location was perfect – close to the city center and just a 4-minute walk to the metro. It was also very secure. This is my sixth trip to Madrid, and this apartment ranks among the best I've stayed in. Highly recommend!"
The only thing I did not like about this lovely apartment....was that I did not have enough time to enjoy it more... sadly I had to go back to France:)
Encanto clásico para 7 en Calle de la Cabeza - E1 · Madrid
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