Encanto Literario para 4 en Las Letras, Ventura de la Vega

To enter building there is a electronic password or key ..nothing was provided ..how do we enter building Stood at the entrance watching people punch paaword to know the number They switch off the electronic password machine at night ..got stuck up at 5 am outside the building Had booked room with balcony ..not provided Wifi did not work for my entire stay And they don't answer calls

the staff were horrendous. they cant keep track of their rentals (thought i was someone else when answering to my messages on booking), took over three hoursafter checkin time to give me access to the building gate code (with my niece and three year old son!!) and did not respond to any of my whatsapp calls and messages while trying to gain building access during checkin. truly terrible staff. other people have commented similar stories.

The WiFi was not working for 2 days. It was very hard to get inside, especially the first day since they hadn't provided clear instructions on how to get the key, and it was very hard to contact them, so we had to wait for someone to open the door.