Eric Vökel Boutique Apartments - Atocha Suites

We are about to stay at this property in a few days and have sent 2x emails asking about how we check in as our flight arrives after 5pm and apparently reception only operates until 5pm but to date still not received any response whatsoever. We are travelling with young kids so trying to be prepared but it is very discerning to get nil response whatsoever. Very unprofessional for a business that gives the vibe of luxury when lacking basic communication skills.

This aparthotel is fantastic. The staff is very nice and professional and the facilities are great. Located in a lovely neighborhood walking distance from Atocha station, the hotel offers a quiet and pleasant atmosphere while staying in Madrid. The apartment we got, 51, was very clean, well appointed and with every possible convenience one may need. The breakfast basket was a nice touch and the products it contained were of good quality and tasty. There is a pool, which we saw from our unit but did not visit given that it was winter. Very nice experience and definitely will stay here next time we are in Madrid.

Really good location, the room was excellent with everything we needed.

Very good location and super convenient. Clean and tidy apartment. Very nice and helpful staff. For sure we will stay here again if we visit Spain next time.

I cannot say enough good things about Eric Vokel Atocha Suites. The staff are exceptional! I dealt with several different staff members and they all provided flawless service. I stayed in a one bedroom suite that came with a full size kitchen. There was a comfortable bed, roomy closets, a sofa, a TV with local and international channels, air conditioning, and black out shutters. A breakfast bag was included. I received ciabatta rolls, a chocolate chip muffin, and various condiments. In the fridge was milk, yogurt, and jamon. The hotel is about a 5 minute walk from Atocha, yet you are away from the more touristy restaurants and shops. There is a small Supermarket Dia just down the street. The large Mercadona is just a few blocks south. The walls were solid. I didn't hear my neighbors at all. A few people here have complained about street noise at night, but Hey, you are in a city that is up all night. I slept with a noise machine and didn't wake up once. The only downside is that there is no reception after 5pm, which can be daunting for those with late check-ins. Eric Vokel may wish to consider having their reception close at 7pm or 8pm, which is still early for Madrid. Regardless, next time I am in Madrid, I would definitely stay here again.

Checked in by Salvador, really friendly welcome and Salvador gave us some great tips for a brilliant itinerary. So welcoming. Lovely breakfast basket in the apartment when we arrived.