Eric Vökel Boutique Apartments - Madrid Suites

Great location and a great hotel! We traveled with a tween daughter and stayed at the two-bedroom apartment with a fully equipped kitchen, and a living room. It's a really large comfortable space. On our first day, we received a breakfast box (milk, cereal, fruit, yogurt, bread, butter, etc.) and we would take it to the rooftop in the morning to have a meal with a view. The building faces narrow streets and has a well-like yard in the middle so one night some very rowdy guests kept us awake, as every sound carried and echoed throughout. We did complain to the front desk (seems like all the guests complained) and it was taken care of. Front desk Salvador was amazing - super helpful, went above and beyond esp. when it came to helping us secure a ride back from Segovia. We couldn't find a bus or train back during a very busy weekend, so he contacted a local car service and organized a pick-up for us, down to the location and the driver's name. We couldn't be more grateful!

We stayed at their atocha suites. The location was absolutely perfect if you are a family with little kids, there are two major grocery stores on either sides of the building, if you want to have snacks on the go for your family. We used public transportation, on one end we had the atocha station and on the other plaza fontera metro (I am not saying it right) which connects you via metro 3 to gran via and all other major sightseeing areas.. There are many restaurants nearby to choose from. The apt itself was well furnished with all kitchen essential and condiments if you wish to make something simple like an omelette. The sofa bed mattress could be a little bit more comfortable but otherwise no other issues. Andre at reception was very welcoming and helpful.

Very little, except location ok

The hotel was in a great location and offered a real opportunity for our family to spend time together. Salvador was very helpful in making our stay incredible.

Erik Vokel is always an enjoyable experience. Great location, fantastic accommodations. Staff first class, esp to Ruslana who went above and beyond to make our stay pleasant.

I had a wonderful experience thanks to Ruslana . She was incredibly helpful, kind, and welcoming from the moment I arrived. She answered all my questions with patience and a smile, and made the whole visit smooth and stress-free. Thank you, Ruslana, for your excellent service!🇦🇪🇦🇪🇦🇪🇦🇪