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Verified reviews from real guests who have already stayed here.
Consistently positive feedback about the central location and ease of access.
Service issues with unresponsive staff, but some acknowledgement of standard service expectation.
Not mentioned, assigned target rating.
Lack of basic amenities noted, such as insufficient towels and bedding.
Negative sentiments regarding room quality, particularly related to humidity and furnishings.
Overall negative experience reported, with suggestions of misleading advertising.
“Bad”
“Exceptional”
“Bad”
I didn’t like anything because I didn’t stay there. The living conditions were awful. There was mold on the walls and also all the apartment smelled like trash. There were no lights.
“Exceptional”
Location
Location
“Passable”
“Disappointing”
After reporting the lack of toilet paper and towels, the apartment owners sent them to us the same day. Owners are receptive to complaints.
The location of the apartment was almost impossible to find, we had to ask store owners, establishments, etc. to show us where the building was. Not to mention that once we entered it, after having stayed for a good ten minutes trying to open the door of the building so that in the end it was a nice waiter who opened the door for us, we found ourselves unable to find the door to the apartment quite simply because the floor and number were not indicated in the address, fortunately a neighbor kindly helped us. The door to the apartment is just a real hassle, no matter how much we type in the code indicated, it took us several attempts for it to finally open. The best is found once you enter it, the apartment is poorly lit in the living room and bedroom, used sheets and literally scattered on the bed, the bathroom was devoid of toilet paper and clean towels . In short, we thought it wasn't even the right apartment.
Escapada cálida para 4, en Plaza Chueca · Madrid
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