Escolano Rooms MAS 11 Noches

There was a leaking in the bathroom and we told the host when we arrive and they didn’t even answer us. There was a second leaking in the kitchen as well.

I do not recommend this place 1) AC did not work for many days - very inconvenient as it was extremely hot; they took a long time to have their insurance fix it- even after fixing, temperature was auto set to 22 and we could not lower it. They send only one fan when we were 2 people in 2 rooms. 2) WiFi was unstable and not reliable and did not always work - I had a business meeting one day and suffered a lot of $$$ losses due to no WiFi - which took almost the entire day to fix. 3) There is construction noise next door during the day. Extremely noisy and cannot get work done- keep this in mind if you plan on getting any work done or have a meeting- it is super inconvenient 4) Despite multiple reminders, they do not send people to clean the place on time - have to keep reminding them 5) Their customer service is from 10 am to 6 pm. There is an emergency number but no one picks it up after 6 pm. If you have an issue after a long day of work , no one will help you. Basically, their emergency service does not work. 6) There is a bad smell when you enter the building. 7) I stayed for a very long time ( more than 3 weeks). For the high price charged, it is no value for money. There are so many convenient hotels nearby that provide better service for the price.

The noise next door/building

I reached out to the property beforehand asking for specific photos of the exact unit I'd be staying in, since the listing showed multiple apartments. The owner dodged the question, claiming they were updating the décor and would send photos later—which, of course, never happened. When I arrived, the apartment had a strong, unpleasant smell of mold masked by some kind of perfume. Mold was visibly growing on multiple walls. I have a respiratory condition, and within minutes, I could barely breathe, my lungs were burning. I immediately contacted the property, and they only offered to clean the apartment better (it was very dusty too), which wouldn’t solve the core issue. When I explained I physically couldn’t stay there, they told me to find another place and reminded me of their no-refund policy. I had no choice but to book another hotel the same night. The situation got worse when I tried to resolve this through Booking.com. The property owner blocked my number, so I called Booking support multiple times. During the first two calls, I was told I would receive a full refund, but I never received any written confirmation. Now, after 10 days and a third call, I'm told they need confirmation from the property—who clearly has no intention of cooperating. This experience has been incredibly stressful, both health-wise and financially.

Didn’t like dirty stained protection sheet , and small uncomfortable double bed . . Lack of information about setting air con . Pity there wasn’t maybe an information table in hall with some local info as doesn’t seen to be any information office close by .