Estudio Pau @VALENCIAYOLE

The apartment smelled strongly like cigarettes. Also there was absolutely no suggestion or flexibility about starting the check in one hour earlier, or even just keeping the bags somewhere (since my group arrived the city some hours earlier.) Also, got a text message saying that we should only give compliments on the Booking feedback and handle all the problems and feedback on WhatsApp directly with the owner. Found that a bit unprofessional, and I would let that pass if they would give great assistance. But I got in touch with the property the day before the trip and only got answered two hours before the check in with a dry text saying they could not keep our bags and the check in would start at the original time. I know it's not their obligation but I was expecting a more gentle text or even some solutions like an indication of a locker service nearby (that was one 100m from the property and no one says).

Light in bathroom was broken, no kettle

Smell of damp in the whole apartment. We were there only for one night, but I cannot imagine staying there longer with that smell. Lots of noise coming from the neighbours and the street at night. Inside of the apartment it's pretty dark, no daylight. We were a bit disappointed that there was no coffee to use with the coffee machine, only herbal tea. Check in is from 3pm, but it was not ready until 4pm - at 3pm I messaged them on whatsapp asking what's going on and how/when can we enter and they replied that the cleaning is almost done and we will get further instructions soon. We waited for an hour on the street in front of the apartment. Also in the morning of our arrival I got a message thanking me for my stay (even though my stay hasn't started yet) and asking for leaving a positive review and keeping any remarks in private message.

Smell