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Verified reviews from real guests who have already stayed here.
Excellent location in city center with easy access to attractions.
Staff is extremely polite and willing to help, with positive interactions reported.
Overall positive experiences, with some room for improvement.
Rooms generally comfortable and spacious, though some guests mentioned size and layout drawbacks.
Good value for the price, but some guests felt it was on the high side.
Mixed sentiments observed regarding cleanliness; some guests mentioned issues with linens.
“Great place to visit Madrid”
Great location and good size room.
“I would like to have an invoice for my stay . How can i get it ?”
Tidy , clean, location
“Perfect family stay in the heart of Madrid”
I recently stayed at the Eurostars Madrid Gran Vía with my family of four from August 3–7, 2025, and had a wonderful experience. The staff were extremely helpful and attentive, making our stay very pleasant from the moment we arrived. We booked a family room, which turned out to be spacious, clean, and very comfortable, perfect for relaxing after exploring the city. The location could not be better – right in the heart of Madrid, with easy access to shops, restaurants, and major attractions. Everything we needed was just a short walk away. I would definitely stay here again and recommend it.
“A great little place in Madrid”
Hotel is almost perfect, very comfortable and location is excellent, so close to everything we needed to do in madrid.
No toiletries and breakfast was €22 per person, which we thought was very expensive.
“An unsuccessful experienceand The hotel is not classified as a four-star hotel. In general, the hotel is only a three-star hotel. · Cons: Nothing”
An unsuccessful experienceand The hotel is not classified as a four-star hotel. In general, the hotel is only a three-star hotel.
Nothing
“Great hotel for a visit to Madrid”
The hotel was well placed for the shopping area and access by metro to various sites. The breakfast staff were outstanding . And the food choice is superb . The room was very disabled friendly . Just a shame room service QR code did not work so no food was possible past breakfast.
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Eurostars Madrid Gran Vía · Madrid
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