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Verified reviews from real guests who have already stayed here.
The location is frequently highlighted as a major positive across multiple reviews.
Most reviews praise the staff for being friendly and helpful.
Overall experiences are very positive, with several guests indicating they would return.
Amenities rated positively, but some guests seek more variety.
Several reviews mention excellent cleanliness, but some complaints hint at the need for updates.
Value for money is seen as reasonable, though a few express it could be better.
“Would stay again!”
The hotel is well situated if arriving on public transport with the bus stop to the historic centre outside the hotel – because the hotel is at the base of the historic centre. Reception was friendly and efficient. Our room was clean, modern, quiet and comfortable and with a view of the aqueduct. Breakfast was good with lots of choice and quality products. There are lots of restaurants in the vicinity, including the well-known Meson Candido just on the other side of the aqueduct. An enjoyable stay - thank you!
“Close proximity to the old city. · Cons: Checkin was just too long. Process needs to be modified as it took almost 30 mins to checkin for 2 rooms booked under the same booking.”
Close proximity to the old city.
Checkin was just too long. Process needs to be modified as it took almost 30 mins to checkin for 2 rooms booked under the same booking.
“Good location , the rest to be desired 🤨”
Location
There was a lack of communication re roadworks and we had to drive around for over half an hour before I got out of the car and had to walk to the hotel for them to explain how we got in! It was an avoidable thing with an email, SMS etc I also would like to say that they were very uncooperative re a booking change , I made the booking eight months in advance and needed to cancel 1 of the nights but they wouldn’t let us !! Even with eight months notice ! Poor form really. Also we had tours on so they made us a packed breakfast as we had paid for breakfast , it was a nice gesture but it was a stale sandwich and cake
“Great location for a short visit to explore the historic old town of Segovia”
Location with a fabulous view of the Roman Aguaducto from our bedroom window - it has the perfect location for exploring the old town and Alcazar
Decor was modern and clean but perhaps was a little bit lacking in imagination/character (but no harm done).
“Had problem with location of our room but changed no problem”
Fabulous location with plenty of restaurants and bars to choose from It would be great if the hotel had some outside space and a bar as it had wonderful views
Very clean but badly needs an upgrade our shower was on its last legs and better with a walk in shower
“Amazing view”
Great view of the famous aquaduct from our room.
The entrance and space in the garage was tight for parking
Eurostars Plaza Acueducto · Segovia
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