Fabuloso Apto 1-5 Personas Torrequebrada-Benalmádena Piscina Terraza Parking Wi-Fi

We initially booked the apartment via Booking.com. Unfortunately, we were extremely dissatisfied both with the communication with the host and the condition of the apartment, which led us to cut our stay short after a very brief time. Starting with the milder issue: The air conditioning was not functioning upon our arrival, and the apartment was very cold. We managed to contact the host, who assured us that he would arrange for a repair service. When the technician arrived, instead of fixing the problem, we were blamed for it and were told, quote: "heating in perfect condition, but you were misusing the appliance." In addition, the apartment was supposed to have a high chair, but there wasn't one. The cooking utensils, frying pans, etc. were really poor and there were few of them. The water heater only heated the water to +44 degrees, which is too low to kill the legionella bacteria. The far more serious issue was the extensive mold infestation on the walls. This was certainly not a recent issue and had been concealed from us when we booked the apartment. When we raised concerns about the serious health risks associated with mold, the host became defensive, downplayed the problem, despite also saying that the mold issue had only recently appeared. The host repeatedly contradicted himself with outrageous and inconsistent statements. Only after an intervention from Booking.com was a partial resolution reached, allowing us to leave the apartment. Unfortunately, this meant we had to find alternative accommodation on short notice and pay for it upfront.

Nice big and modern apartment. Had everything we needed. We were feeling like home. The host was very helpful and nice. He had parking in the garage for us. Happy to come again. Good location.

The apartment is new and everything was very clean.

Clean, well presented, safe, nice pool area