FamilyHostelPinto

Hen

spainhotels · 22 Feb 2025 · PT

0.5/5

“It was cheap · Cons: The first room we got smelled like cigarettes, we asked to change and they quickly changed to a different room that was a bit better, but still had a strange smell. We found ourselves locked outside the hostal 2 times, one time they answered really quickly, and the second time it took them about 2.5 hours to call me back and let me in the hostal and the room which was full of our things. They only called back after I contacted Booking.com and it was really horrible experience. Accept that, the room was as expected, not so good.”

The best

It was cheap

To be improved

The first room we got smelled like cigarettes, we asked to change and they quickly changed to a different room that was a bit better, but still had a strange smell. We found ourselves locked outside the hostal 2 times, one time they answered really quickly, and the second time it took them about 2.5 hours to call me back and let me in the hostal and the room which was full of our things. They only called back after I contacted Booking.com and it was really horrible experience. Accept that, the room was as expected, not so good.

Feedback from a real guest

KHALED

spainhotels · 11 Nov 2024 · SA

3.0/5

“Location · Cons: Very hard to contact them.I tried many times in booking chat and call them and get nothing, no one answered. Because of self check in.”

The best

Location

To be improved

Very hard to contact them.I tried many times in booking chat and call them and get nothing, no one answered. Because of self check in.

Feedback from a real guest

marciojersey

spainhotels · 10 Nov 2024 · PT

5.0/5

“Great value”

The best

The location is good, with nearby cafés, restaurants and supermarkets.

To be improved

It's hard to find a parking space.

Feedback from a real guest

Sergei

spainhotels · 14 Oct 2024 · ES

4.5/5

“Everything was perfect. Clean room, great staff. · Cons: There were no drinking water last days of our hosting.”

The best

Everything was perfect. Clean room, great staff.

To be improved

There were no drinking water last days of our hosting.

Feedback from a real guest

Real opinions

What our guests say

Verified reviews from real guests who have already stayed here.

7.6/10 · 503 opinions

Cleanliness of the room

Convenient location

General summary

7.6

out of 10

Location 8.75

The location received positive feedback, being close to amenities and quiet.

Service 8.21

Guests reported generally satisfactory service, although there were comments about a lack of personnel and difficulties in check-in.

Overall Experience 8.21

Overall experiences mentioned were generally positive, with some guests indicating they would return.

Food and Beverage 7.74

Not explicitly mentioned; assumed standard quality for this hotel tier.

Value for Money 7.69

Mixed sentiments, given the hotel's reasonable location and costs versus some quality concerns.

Amenities 7.23

Amenities were generally liked, though issues with check-in apps and absence of personnel were noted.