Flatguest Artiles

Ahmed

spainhotels · 05 Feb 2025 · MA

1.0/5

“The owner of the appartement didn’t communicate with us the code for the front door of the building so we sepend a lot o”

The best

The location

To be improved

There was no wifi internet connection

Feedback from a real guest

Armin

spainhotels · 14 Jan 2025 · DK

3.5/5

“annoying host, but a neighbourhood of opportunities”

The best

The apartment is close to everything necessary: bus stops, restaurants, working cafés, the beach, restaurants, fruit market, supermarkets. we really recommend the restaurant “La Bellota Extremeña”. this area in las palms is partly charming as it is inhabited by lots of locals, and people from many parts of the world, and has many cozy cafes and stores which seem like relics of the past.

To be improved

as written in another review, the check in process is problematic. The stated “check in time” is a lie, since this is only the time at which you can expect to pick up the key at another adress - not to enter the accomodation. the host showed no understanding for this inconvenience and discrepancy. The area is noisy, even with closed windows which can both be charming and annoying. This area in las palmas is partly chaotic due to high presence of police officers, graffiti and strip clubs. it is also far away from the old town and fancy area (triana and vegueta)

Feedback from a real guest

Asbjørn

spainhotels · 07 Feb 2024 · ES

1.5/5

“Poor”

The best

The location. Comfortable.

To be improved

The worst check-in process I have ever experienced. The keys were to be picked up in a key box at a different location. When I got there it turned out I had got the wrong PIN code. Nobody would answer the phone. After hours when finally somebody took the phone, they couldn't speak English, even if it said: For English press 2. I had to get help from a nearby waiter. Finally in the flat there was no internet, even if it said so in the ad. That did not seem to impress the manager much. The internet was never restored. During the stay I was bombarded with lengthy meaningless emails in Spanish, 15-20 in total. Bathroom was small, and shower so small almost impossible to enter.

Feedback from a real guest

Real opinions

What our guests say

Verified reviews from real guests who have already stayed here.

4.0/10 · 3 opinions

Clean rooms

Friendly staff

Great location

Comfortable beds

General summary

4.0

out of 10

Service 8.30

Service was generally appreciated, although a few guests had complaints about wait times.

Location 8.10

The hotel is located in close proximity to many key landmarks and public transport.

Overall Experience 8.00

Most guests had a positive overall experience and would recommend the hotel to others.

Room Quality 7.80

Rooms were spacious and comfortable, although some guests mentioned minor maintenance issues.

Cleanliness 7.50

Guests consistently mentioned cleanliness as a positive aspect.

Food and Beverage 7.30

Breakfast and restaurant services were generally well-received, although a few guests thought there could be more variety.