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Andrew

spainhotels · 27 Jul 2025 · GB

2.0/5

“Nice flat but it was flooded due to a broken water tank. Completely ruined our stay.”

The best

We like the location and the well-furnished interior of the flat.

To be improved

The water tank was broken on the last night of our stay, which led to a big flooding in the apartment. We had to remove everything from the floor upon discovery but some of our personal belongings were already soaked and ruined. I called the emergency support number around 4am to report the issue but they only managed to send a repairman over after 5 hours. By the time he arrived the entire apartment was flooded with no electricity, no Aircon and no water supply. We were so stressed and couldn't sleep properly due to the noise from the waterfall in the toilet. I'm currently asking for a refund on the last night of our booking and yet they never replied.

Feedback from a real guest

Khaled

spainhotels · 14 Jul 2025 · KW

4.5/5

“was a wonderful experience in lovely madrid”

The best

location

To be improved

elevator not stop first floor

Feedback from a real guest

Barry

spainhotels · 11 May 2025 · GB

4.5/5

“Superb”

Feedback from a real guest

Joisse

spainhotels · 03 Jan 2025 · PT

3.0/5

“Pleasant”

The best

Great location, great size for 4, recently refurbished

To be improved

Need some supplies , like : Dish cloth Bath mat Shampoo holder in the bathroom Enough glasses and cutlery for 4 guests Sofa bed is broken Refrigerator doesn’t freeze well (the beer was only good to drink in the last day - 3rd day) Lack of oven - even if it’s an electric or air fryer Coat hanger They left only 1 dishwasher pod (for 3 days)

Feedback from a real guest

Jenni

spainhotels · 13 Jun 2024 · FI

4.5/5

“Graet location!”

The best

Traveled with my mother and two bedrooms and baths worked nice for us. Apartment was in a great location, safe neighbourhood, everything close (shops, metro, groceries). There wete no big bars near but nornal city noses ofcourse and car traffic until nights. Matched photos and clean. Beds very comfortable and nice linen. Everything worked in the kitchen and all basic needs for cooking were there. Quiet house, slept well. Shower had good water pressure (but toilet didnt).

To be improved

Not necessary negative, but good to know: Central location = there will be some street noise (bring earplugs if you are a light sleeper). If you have mobility issues, this apartment is on second floor = long stairs to go up to it. My mother would have liked a shower caddy to put shampoo on/i and an antislip carpet in the bathroom (she is almost 80, though), to prevent slipping/falling.

Feedback from a real guest

Neil

spainhotels · 20 May 2024 · AU

4.0/5

“Very good”

Feedback from a real guest

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