Genteel Home Velazquez Granada

Amar

spainhotels · 16 Feb 2025 · ES

0.5/5

“Bad”

The best

Location and size

To be improved

Disaster of a property, 1/ chair collapsed and my 8 year old son fell and hurt his back 2/ no hot water first 24hrs 3/ broken showers 4/ one of the toilets flushes incorrectly woth very little water. Some chairs are reinforced because they knew that the chairs were unstable. 5/ broken lamps and can see where they have tried to glue together 6/ have so far denied our request for a customer complaint form with their company details

Feedback from a real guest

Abinan

spainhotels · 28 Jan 2025 · MY

4.5/5

“Great apartment for big family”

The best

The apartment was superb almost everything is perfect. The bed were clean and comfortable, the kitchen was good, the heating system was also good. The living room was spaciuos. The location is good and the staf especially Ms Allena was very responsive and helpful. The lift was exellent and the were 2 private parking provided, we can parked our cars safely and free of charge.

To be improved

We could not use many electrical appliances at one time, otherwise the eletric power will overload and the main switch will off, but it could be swtiched on manually and the electric supply recovered instantly. For example we could not use the oven, the electric cattle and the electric stove at the same time. But is was okay for us because we understood the situation.

Feedback from a real guest

Irfan

spainhotels · 21 Dec 2024 · SG

4.0/5

“Very good”

The best

Parking for 2 cars. Clean. Walking distance to centro.

To be improved

Wifi didn't cover some rooms. Wifi not working consistently on TV

Feedback from a real guest

Real opinions

What our guests say

Verified reviews from real guests who have already stayed here.

8.3/10 · 12 opinions

Good location

Spacious rooms

General summary

8.3

out of 10

Location 8.75

The location is praised for its proximity to the center.

Service 8.71

Service was noted to be lacking in responsiveness regarding maintenance issues.

Value for Money 8.69

Value is considered acceptable considering the location and accommodation space.

Food and Beverage 8.54

No specific sentiment expressed, assigned target rating.

Overall Experience 8.51

Overall experience is positive but marred by recurring maintenance issues.

Cleanliness 7.74

The cleanliness has mixed reviews due to maintenance issues affecting the perceived hygiene.

Genteel Home Velazquez Granada