GLP ALTEA DREAMS

Communication with the host wasn’t very good. Had to find the keys in a lock box attached to a bicycle looking a photos he sent us. The keys to open everything were terrible. Sometimes they worked, other times they wouldn’t turn in the lock. The communication on how to access the garage was poor. If these things were fixed, it would be very very good. No wifi because the passwords didn’t work. The kettle in the kitchen needs to be replaced, it’s actually very dangerous and could easily burn you.

Huge issues with wifi - passwords did not work, even after contacting owner!! I suggest this is fixed as soon as possible. Decor could be a little more cosier.

Lack of communication before check in. Slow respond time. Very poor communication in English. Apartment maintenance and cleaning quality could have been better.

I disliked the fact that no one met us at the property, and we couldn't find the key box, which turned out to be amongst a group of bicycles. The person in charge of the apartment doesn't speak a word of English, and none of us spoke Spanish, so communication was poor. I've been in cleaner apartments. The water in the apartment went off, and we were told to hang on 24 hours, and it should be fixed, so we were expected to not have a shower or use the bathroom for 24 hours. I was with two men who were just getting over prostate cancer, one of whom had also recently undergone heart surgery. Luckily ! It was fixed within 10 hrs. The kettle is broken as the lid won't close, the beds are absolutely awful with one double sinking in the middle and the other double squeaking when you lay down so everytime you turned in bed you were awakened by the noise. The second day we got there, there was a cockroach in the bathroom. I hate them. The spare shower room leaks really badly and the floor is soaking by the time you've had a shower. In the ensuite bathroom the shower is over a bath. The bath is quite high and there's no grab rails to hold onto and the floor is tiled which makes it slippery. Alright for young people but when you're in your 60s it's a little scary. There was a designated car parking space in the underground car park but if you have anything bigger than a Smart car you're going to have difficulty getting into the lift and then if it's bay 1 more difficulty getting into the space. Finally, there is a supermarket across from the apartment which is handy but they get deliveries very VERY early in the morning but you'll already be awake because of the terrible beds.