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Verified reviews from real guests who have already stayed here.
Many reviews highlighted the friendliness and helpfulness of the staff.
Much praise for the quality of food during the stay.
Overall good experience despite some drawbacks in cleanliness and amenities.
Good location with access to various amenities, although some distance from key attractions.
Rooms described as comfortable and renovated.
Overall value perceived positively, satisfactory for a 4-star hotel.
“Very disappointing and no ability to use advertised amenities”
This is not a 4-star hotel, more like a 2 or 3-star. Our junior suite was dark, basic, and overlooked the motorway, with constant traffic noise. Housekeeping was poor: empty toiletries on arrival were never refilled during our 6-night stay, and issues like the broken safe, missing toilet paper, no electricity for 2.days, required repeated trips to reception as the phone didn’t work. We chose this hotel specifically for the pool, but it was constantly full of children with no adult-only swim times. As a result, we couldn’t use it, which was very disappointing and ultimately defeats the reason we booked. Food in the bistro was mixed (good burger, bland and overpriced goat dish), so we didn’t return. Positives: convenient for Sierra Nevada, with Hipercor and El Corte Inglés nearby. Overall, disappointing—especially given the pool was the main reason for booking.
“Apart from the breakfast we really had a very pleasant stay at this hotel”
The environment and the staff was super nice Elisa and Emmanuel at the reception treated us so well. The massage lady MariaJesus gave me the best massage. The cleanliness was 👌
The same breakfast,I really hated the breakfast at this hotel and for someone staying for more than one week having the same breakfast everyday its so boring they need to think about this too .
“Nice stay”
Cleanness and nice design
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“Wonderful new hotel with very attentive service.”
Highly recommend this wonderful clean hotel with exceptional service. The food is the best I have during our week long trip through Spain. The only reason I didn’t give it a 5 star ⭐️ rating is that their Wi-Fi reception is spotty throughout the hotel.
“Nice Stay”
The Gran Hotel Luna de Granada is a nice hotel located in the centre of town. The is a department store opposite as well as other stores nearby. Rooms are nice with good service.
“Can be better! Lot of scope of improvement specially with the AC maintenance!”
Not the best of hotels and actually was quite disappointed because we had to change the rooms twice due to the AC not working and the hotel admitting to the fact that they have a poor maintenance! The amenities of the hotel where actually very good like the indoor pool and recreational area for kids. What did lack was the basic amenities at the room didn't work properly. Dinner options are also not good and I would recommend eating in the nearby area as you will find restaurants worth it. The breakfast buffet was not bad although high priced at 18€ per person
Gran Hotel Luna de Granada · Granada
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