Gran Vía Center, 2 dormitorios en pleno centro

Matresses could have been better, and the shower was very used, almost broken. Water heater was uneffective and didn't allow for a shower longer than a few minutes.

Wood floor is in need of repair. Floorboards in hallway and dining room broken and splintered. Safety issue. Aircon in living room needs repair.

This was the worst apartment. When we arrived we had to find the agency who had to provide the keys, but their instruction to find them were bad, they didn't tell us they were located on the top floor, and didn't advise there was a lift to the top floor, so we had to walk the stairs. After getting the keys, the apartment has no lift and you have to walk over 90+ stairs through another building to access it at the back. The apartment was awful, the floor boards are so damaged they have huge cracks/chunks taken out and you have to be careful as we almost cut our foot a few times. The beds are small, they only gave 2 toilet rolls for a weeks stay, power would go out all the time, but the worst was the air conditioner in the main loungeroom. I asked the agency to send someone over to check it as it was so loud you couldn't use it, or it poured water out onto the floor. They basically couldn't fix it, but gave no other options to find a solution, not even fans or portable air conditioners or some reduction in the cost of the stay. The apartment was hotter than the temperature outside, it was revolting. There is no view other than light wells or brick walls, and there is a taverna at the bottom so the smell of fish was in the air if you opened the window. This should be a fully automated process, digital checkin. The apartment needs a major refurb to fix all the bad things, its so dated. Upgrade/fix the aircon in the main loungeroom, and install an aircon in the second bedroom, we couldn't use this room as it was over 30C+ with no fan even.

Some of the floorboards were a little loose/somewhat worn so it was a little precarious to walk around barefoot in some areas; almost got a splinter/cut on the bottom of my foot a few times.

The appartment is in the 4th floor ..WITHOUT ELEVATOR …important to be highlighted as major caracteristic of the appartement m. We were surprised as we are a familly with babies we were surprised when we arrived late in the night that the appartement is without elevator’ , the owner didnt offer any other option that « you should have read the description , and that no refund or cancellatipn was possible » We checked the description provided and indeed 5 lignes of descriptions and the elevator is the last things to be listed