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Verified reviews from real guests who have already stayed here.
Repeatedly praised as fantastic and close to amenities.
No specific mentions in reviews.
Mixed feelings summarizing both strong location and significant cleanliness issues.
Service attempts were noted, but many issues remained unresolved and responses were slow.
Perceptions of poor value given the overall condition of the property.
Concerns regarding the state of rooms, including noise, high beds without rails, and unresolved maintenance issues.
“Very disappointing-we tried to enter the apartment for over two hours with no help from the owners.”
Location
Unhelpful Owners. We spent over two hours trying to get the building digital door code to operate. We followed the provided instructions perfectly. There was NO help and very little communication from the owners during this time. We had to ring the neighbours to let us in and then convince them to let us into the building later in the night so we could get dinner out. On our way out, some men came in to look at the wifi router. But we never had a message from the owners that they were coming. I've never left a negative review before, but the owners still haven't acknowledged or apologised for all of this.
“Superb”
“Very unhygienic and dirty”
The location was great, and the interior was cute
It was dirty, unhygienic and disgusting when we arrived. There were multiple stains on the couch and pillows as we arrived. We weren‘t able to enter at our promised time. As we arrived on our agreed time, the apartment hadn‘t even been cleaned yet and we had to let the cleaning service into the apartment, because they didn‘t know how to get in. Then they cleaned for 1h (and we had to wait!), as we then walked in we saw that they had done a horrible job and that it was still very dirty.
“Exceptional”
“Bad”
“Exceptional”
The apartment was exceptional for the family. We only stayed one night, and it met our expectations. Hope to return soon!
We had difficulty opening the door. But few minutes later, we managed to open it.
Great Apt para 6pax in the heart of Madrid Center · Madrid
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