GuestReady - A homely studio in the city center

Ting

spainhotels · 27 Jan 2025 · CN

0.5/5

“A complete nightmare of freezing conditions, horrible customer service, and endless frustration.”

The best

The cost is high like hell. The living conditions are nightmare and the customer service is horrible as hell as well.

To be improved

Avoid GuestReady at all costs! My stay with GuestReady was an absolute disaster and nothing short of a scam. The apartment was a complete mess: a broken washing machine, a shaking toilet, a clogged sink, no heating, and no electricity twice. I was forced to leave the apartment in freezing conditions with wet hair and book a hotel just to survive the night. When I contacted their colleague and customer service on WhatsApp during these emergencies, they ignored me completely—shameful behavior for any so-called "service provider." Because of dishonest behavior, I had to buy a heater by myself to survive and couldn’t even wash clothes for weeks. When the electricity suddenly went out twice, I had to wait for their late responses and they asked me to fix the electricity by myself. I had to pack up and move out entirely, leaving me physically sick for over 10 days and ruining my entire business trip. Their complete lack of care, unresponsiveness, and the appalling state of the apartment caused me enormous stress, financial loss, and physical harm. This was a hellish, infuriating experience, and I wouldn’t recommend GuestReady to anyone. GuestReady, refund me the full hotel costs immediately and provide a proper compensation plan for the nightmare you caused! You owe me for the distress, health issues, and damage to my business. Your behavior is unacceptable and disgraceful!

Feedback from a real guest

GuestReady - A homely studio in the city center