GuestReady - Cozy stay in the Heart of Madrid

The bathroom drains had issues and we couldn't use it. The bad smell was getting to other rooms as well and our clothes. So, we had to pack clothes back in our bags. We complained about the issue soon after we checked in and they tried to fix it after almost 24 hours. However, the stench would return occasionally again

TV is broken, picture is blue and not clear. Glass bedroom doors..... wtf ? (doesn't keep light out..) Thin cheap curtains do not keep the lights out from the stairs... so when people are using the stairs, bedrooms light up keeping you awake.. on and off all night! Main bed is like a canoe... old and well used.

There was a permanent smell in the bathroom which was more intense in the mornings. The beds were not very comfortable.

When I booked this apartment I thought we got a good deal (the price) but apparently we need to pay extra here and there. Washing machine is listed as facility but it’s defect. Had we known that we have to do laundry outside we’d book somewhere else. If you stay more than 2 days get ready to buy a set of toilet paper, liquid to wash dishes, soap and garbage bag. We did and left everything there. They gave us one dishwasher tab, although there was no dishwasher. Check in was complicated. After some messages(before the trip) they agreed to give us key (which is turned out to be helpful cause their locking system was down). I picked up the key in 40 degree scorching Madrid. We entered the apartment and there was no electricity. The emergency number is useless, it takes ages until someone pick it up and when they do, one can barely understand what she’s saying. The guy behind the SMS or messaging is way more helpful than the emergency number. Second bedroom is small and hot.