GuestReady -Marvelous Retreat near Plaza de España

I saw in several reviews that internet is needed to access the building. Since I rely on wifi when I travel, I asked them whether that was the case and they said no. Unfortunately, you do need internet. They suggested I go to an internet café (do they still exist in 2025?), which is ridiculous, for you need internet when you are in front of the building. Also, internet is needed every time to open the main door, not just the first time. I also read that there had been access issues. If the front door is locked, you cannot leave (!) the building, and of course you also cannot enter it with a code. I was reassured that there would be a key in the apartment. There was no key, and in a subsequent message I was told “there are no physical keys,” only codes. In case of a fire, if the door downstairs is locked, you would not be able to get out. They eventually told us where we could pick up a set of keys. No effort was made to bring those to us. And even before we realized that they don’t provide keys, we asked for a second set, which they offered for a fee of 20 Euros. I have never heard of having to pay for an extra set of keys (maybe a deposit, never a fee). On the day of arrival, I got a message that someone was going to work on the air conditioning from 3-4pm but that they would not come into the apartment. Since it was addressed to “Dear Stella” – which is neither my name nor my gender – I did not take it particularly seriously, but I thought it was nice of them to let us know that someone might be working on the outside. To our horror, when we returned from sightseeing at 6pm, two men were in our living room, tools strewn all over, windows open, and not leaving until 9pm. I might add that it was Valentines Day, our first night in Madrid, and Guest Ready ruined it for us. They offered absolutely no help and no compensation. Booking eventually compensated us, thank you!