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Verified reviews from real guests who have already stayed here.
The location is praised for its beauty and tranquility, situated in a stunning natural environment.
Consistent positive feedback about the staff's friendliness and service quality.
Guests had a mostly positive experience with some specific concerns addressed.
The quality and price relationship is acceptable, though product quality in the restaurant was disappointing.
Amenities were good, but some improvements needed based on maintenance concerns.
The hotel was generally clean, but there were mentions of maintenance issues with the jacuzzi.
“Cons: Nobody at reception in the morning so I couldn’t pay for breakfast”
Nobody at reception in the morning so I couldn’t pay for breakfast
“Price · Cons: Dirty (stains that looked like blood on bedsheets and towels), power went out in our room multiple times and they were fully booked so could not give us a new room, very hot with broken AC.”
Price
Dirty (stains that looked like blood on bedsheets and towels), power went out in our room multiple times and they were fully booked so could not give us a new room, very hot with broken AC.
“Isolated”
without a proper taxi service (which they don't have) it is difficult to get to the hotel location
“Great place to go in Sierra de Madrid”
The hotel has really comfort beds, in a great place with a beautiful view, if you want to go to Sierra de Madrid
Nothing
“We enjoyed our stay”
Quiet location Central
“Nice location, great brekky”
Friendly staff
Door handle was loose at the bathroom
Habitaciones Premium Finca la Casona · San Rafael
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