Habitat Apartments Paseo de Gracia

Dear [Customer Service / Property Manager’s Name], I am writing to formally file a complaint and request full compensation regarding my recent stay at your apartment in Barcelona from 26 July 2025 to 31 July 2025. Unfortunately, my experience was deeply unsatisfactory due to a series of serious issues, as outlined below: ⸻ 1. Lack of Physical Reception and Costly Communication There was no physical reception or on-site assistance. I was forced to make international calls using my mobile phone to reach your team, which cost me approximately 1,000 SAR (~€250) just to receive basic support. This added an unexpected and unfair financial burden to my trip. 2. Difficult and Unfriendly Access System Accessing the apartment required downloading an unfamiliar smart key application. The physical key for the building was placed inside the apartment, which meant I had to call again just to get inside. This system is not user-friendly and caused significant delays. 3. Delayed Check-In Despite Early Availability Although I was told the cleaner had finished by 1:00 PM, I was denied access until 2:50 PM, just ten minutes before the official 3:00 PM check-in time. This left me and my family — including children and luggage — waiting on the street in uncomfortable conditions for nearly two hours. 4. Locked Bedroom Door and Costly Emergency Repair One of the bedrooms was locked from the inside, with no key provided. Despite multiple follow-ups, your team left me without resolution for over a day and a half. We were unable to use that bedroom during our stay — essentially reducing a two-bedroom apartment to one. Worse, some of our belongings were stuck inside. I eventually had to hire a local maintenance service to open the door at a personal cost of €460. Thankfully, no one — especially children — was trapped inside. 5.

The booking.com pictures are fake. The apartment doesn’t have a view, it doesn’t have a balcony. I am very disappointed that instead of the nice street view the apartment is looking at a closed small courtyard

The apartment was very tired, there was only one mirror that was in the bathroom. The dryer was not working, however a repair agent was sent quite quickly to fix the problem. We were booked in for 1 week, only 3 toilet rolls and 1 bar of soap. For 3 people this did seem inadequate.