Hanami El Coral Beach

This is the first time in over 15 years of using booking.com where we have had to pay a deposit, not an issue, however as the management company actually physically take the money then refund it later, unlike blocking a credit card as they do with car hire, due to the exchange rate change that process actually cost me money, which is disappointing. The arrival instructions from the property management company were over complicated, with communication via booking.com, WhatsApp and information send via pdf. (in Spanish) which we used AI to translate, all slightly overlapping/contradicting themselves, it was a little disjointed. The reality was not as complicated..... pick keys up from lock box (at their office) two minutes away from apartment, go to flat with key fob, open gate for car to drive in with key fob, open the door to the building with key, open front door to apartment with code, actually really simple. We were instructed to leave keys in the flat on departure, which considering you need the key fob to get a car out or a physical key to walk out, this just doesn't make any sense, we took the keys back to the office on departure, this instruction needs to be updated by management company. Our last niggle was the fact that there was a broken chair (reported on here by previous guest some time before) on the balcony, it was pushed to one side and as we were only 2 of potentially 4 guests it was not an issue and my partner realised however, on arriving late, had we have been a 4, one could have sat on that chair and hurt themselves quite badly. This is our only reason this apartment did not score a 10/10.

There is nothing to dislike.

It was dark and it was difficult to have to go to the office before getting into the property. There were several keys needed to get into and out of the property which made it a little difficult. We didnt have enough keys and it was a hassle having to unlock doors all the time just to go to the beach for example. The gym was very poorly maintained, the equipment was old and not serviced or didnt work. The door was really hard to unlock. The games room was ok but not fully working as well. The pool was taped off all week but no information as to why it wasn’t useable. 2 of the balcony chairs were broken and glued which broke again when sat on. Chairs in the dining room were wobbly and bolts came off them. It would have been useful to have a coffee caffetierre in the kitchen. There was no salt which we were advised there was.

On arrival the swimming pool was full and the water recycling system seemed to be working. It was, however, closed to the residents for the whole duration of our holiday. We raised the issue with the State Agency, but they didn't seem to be aware of the closure. Our main issue was NOT the water restrictions, but the lack of feedback from the hosts (Hanami). Most importantly, we felt they were very defensive in all the conversations we had with them. Even though we called every day looking for updates, we never received a phone call back. It was our understanding they were waiting from a response from the maintenance company who looks after the building. The main reason we we picked this location, and we paid a much higher price for it, was the facilities it came with. And the main one for us was the swimming pool. As we couldn't enjoy it during our stay, we would have expected a higher compensation than just the local swimming pool fees we incurred.