Hesperia Barcelona Sant Just

Extremely disappointing experience with Hesperia Sant Just. I had booked a 3-night stay for a work conference in Barcelona, but a major snowstorm on the U.S. East Coast caused widespread flight cancellations and prevented me from traveling. I contacted the hotel immediately and even requested a simple voucher for future use. Despite the circumstances, the hotel refused any accommodation whatsoever because the rate was “non-refundable.” Our team regularly travels to Barcelona for work and has historically stayed here. After this experience, we will be moving our future corporate bookings elsewhere and advising colleagues to do the same. Policies are one thing, but customer service and common sense matter. Unfortunately, neither was demonstrated here.

Nice elegant , comfortable hotel . Great view from our 7th floor room overlooking harbour and Mediterranean Sea ( at a distance but clearly visible nicely ) . Room is excellent and with good amenities including electric kettle. Breakfast we enjoyed the food and variety . Area which hotel can look into is more interacting , smiling , staff / employees. This I found missing . As a normal system people are working. May be this is the way here . Airport is 25/30 min drive . Main city downtown area is 25/30 min drive . Peaceful ambiance of the hotel location.

Nice large rooms, comfortable. Food was decent. Outside city limits, we used uber to get around. There's a subway nearby, but we did not use it.

Really friendly staff. We stayed in apartments rooms were large and clean beds comfortable. Air con fabulous Tube stop easy to access and supermarket next door

Great hotel. Good rooms and bar OK.

This was, without exaggeration, one of the worst hotel experiences I've ever had — and I travel frequently, both for work and leisure. The property is in a state of severe disrepair: everything feels neglected, broken, or barely functional. From the minute we arrived, it was clear that this place cuts corners at every opportunity. The location is awful — directly next to a busy motorway, and the windows do absolutely nothing to block the constant roar of traffic. The walls are paper-thin, so you hear every sound from your neighbours, hallway noise, and street traffic at all hours. It’s practically impossible to rest. Inside the room, things go from bad to worse. Fixtures are falling apart, the bedding is of poor quality, and cleanliness is questionable at best. The WiFi is essentially unusable — it disconnected every 5–10 minutes and when it did work, it was unbearably slow. Completely unacceptable in 2025. But all of this pales in comparison to the real issue: the appalling behavior of the staff — and in particular, the front desk receptionist named Marucio. Upon arrival, it took him over 15 minutes to check us in, despite there being no queue and no obvious complication. Not a word of welcome or an apology for the delay. We were not escorted to the room (which is fine), but when we arrived upstairs, the key card didn’t work. I had to go back down, wait again, and was handed new cards with no apology, no explanation — just cold indifference. The second set didn’t work either. When I came down a third time, clearly frustrated but still polite, Marucio responded with hostility, muttering that “this time he has to go up himself” — as if it were somehow my fault that the keys weren’t working. Upstairs, rather than apologize or try to resolve the issue professionally, he became confrontational — raising his voice, visibly irritated, and acting in a way that was both aggressive and intimidating. He said (verbatim): "I’m not going to let anyone treat me like s***." Let me be absolutely clear: I did not insult or mistreat him. I was simply expressing frustration at having gone up and down three times, carrying luggage, without a functioning key or even the most basic courtesy extended. His reaction was wildly inappropriate and borderline threatening. I was genuinely concerned for my safety, and I cannot imagine how someone elderly, female, or physically vulnerable might have felt in that situation. The level of unprofessionalism and hostility was shocking. If management is reading this: Marucio should not be in a customer-facing role under any circumstances. He is a liability to your establishment. Needless to say, we left as soon as we could and moved next door to the Ibis Styles, where the experience was night and day: welcoming staff, clean and modern rooms, fast and stable WiFi, and — most importantly — a sense of safety and professionalism. My honest advice: DO NOT stay at this hotel. It’s not just a bad experience — it’s a potentially dangerous one. I would never recommend this place to anyone, and I would be deeply uncomfortable sending any friend, colleague, or family member here, especially those who may not be able to handle a confrontation like the one we experienced.