Hesperia Sant Joan

Na

The walls are thin; you can hear your neighbour talking.

Room wasn’t prepared with the extra bed made, and towels and bedding was not available. It took multiple calls and talks with security guard who was unable to help. No blanket was ever delivered. No amenities was available in the kitchen. Pool only available after 12 and until 20, so if going to the city, the pool was not available for use. Room was very sterile, making them very noisy and you could hear what happens on the entire floor any the ones above and below. Reception closed before fixing our missing bedding, and didn’t open for the rest of our 3 night stay.

Didn't like the automatic check in machine

The facilities are very old, especially the air conditioning system doesn't cool at all! There were no staff members at the front desk after 7 p.m. So, when I found the air conditioning cooling problem on the first night of my stay, it was already past 8 p.m. I tried to call the emergency contact number left by the front desk. After getting through, I informed them of the problem I had encountered. I told them: I set the air conditioning in my room to the lowest level. It has been on for over an hour, but the current indoor temperature is actually 29 degrees Celsius... However, the other party replied to me nonchalantly: "We can't solve the problem at the moment. Open the window. It will be cooler (38 degrees Celsius outside that day)..." It was so hot and muggy that I opened the window at night. But that day seemed to be some festival, and there was the sound of fireworks setting off nearby all the time. It was so noisy that I couldn't fall asleep at all, and I also had to worry about safety problem...the following days are the same, noboday come to solve the problem! Besides, the hotel's rule that "towels can only be changed for free every three days and cleaning can only be done for free every seven days" is really speechless...

Cleaning and air conditioning