Higuerón Rental Wave&Sun

Check in and check out process was very difficult and quite far away from apartment. 30 minute walk up a really steep hill or taxi. Not easy with kids and cases. No instructions on how to use oven, hob and air con (these weren’t your usual straightforward ones unfortunately). Or where to take rubbish .

Collecting the keys was a pain: you either have to go to the hotel to pick them up or send your passports in advance. Even though the hotel is only a five-minute drive away, the process could be much smoother. • The apartment was not clean, as evidenced by the condition of the sunbeds. • The cooling system and hot water share one control terminal, but there were no instructions. It didn’t work properly, and we had to call the rental manager—who only came back the next day—due to a lack of communication. • The jacuzzi, one of the main reasons we chose this apartment, was dirty and had insects in it, so we couldn’t use it. • The remote control for the parking garage didn’t work. • There is very little privacy on the terrace, as you can see directly into your neighbors’ balconies. • The dryer was out of order and had not been cleaned. • The common pool area in the building looked nothing like the pictures.

The apartment was meant for 4 people but there was only one bathroom. The pictures were better than the reality. They knew that there will be 4 quests but gave us only 2 sunbathing towels. The stay was for 4 nights and 4 people and they gave us 2 dishwashing tablets, there was 3 glasses. There was no seasonings for food or nothing even no cleaning stuff- the vacuum was but the battery was low and there was NO CHARGER. The other guest apartments always have at least SOMETHING. The apartment deposit was 500 euros!!!! They told that they will let go the money as soon as we check out. The money was returned NINE days after I checked out and was taken back for some reason two days later without any explanation, now i don't know how long i have to wait to get the deposit back again !!! So it is really depressing and disappointing if you pay so much money to have really good experience but you have disappointing after disappointing. The parking also was outside of the building and you only got in the same door where cars were driving!