Historia en Justicia para 8, Hernán Cortes 12 E2

The apartment was not ready when we arrived at 3pm, which was listed as checkin time. There was cleaning lady working at the apartment and she did not allow us in or to allow us to keep the luggage. She stayed there for 2.5 hours and we got the apartment at 545pm. At that time when we entered, the apartment was not cleaned thoroughly. There was dust/sand in the floor throught out the apartment/halway/rooms. The bathroom/kitchen was dirty with stains all over the sink/toilet etc. The host was not picking up my phone. Only responeded through booking.com portal or through whatsapp but only in Spanish. In the end I was very disappointed with how I was treated and we wasted a lot of time waiting for apartment to become ready and not spend time in the city as we had planned.

Internet did not work. The TV remote was not available. The host was not attentive to these problems. We had to spend the entire stay without internet and TV. The apartment info did not include anything at all about it being in the basement. That was disappointing.

Internet didn’t work , neither did the tv .

The windows to the road did not tilt so it was either keep them closed (and no fresh air) or open (which was a safety hazard at night being in the ground floor).

Nothing