Historia Madrileña para 4, vive en Calle del Aguila E3

the way the bed was made - we couldn't find a duvet the time of waiting to feedback answer on questions by WhatsApp difficulties resolve the problems due to staff, which doesn't speak in English even on level A1 (only Spanish) not much toilet paper for the whole week no wardrobes - only clothes rail on a hanger

My wife, my five-year-old daughter and I were on vacation. At 1 am, people rang the doorbell and managed to open the door of the room. We blocked the door and told them to leave. Luckily, the little girl was asleep and didn't get scared. We tried to contact the host, but he never answered. For our safety, we called 112, who came very quickly and stayed nearby for us. The following days we tried to call the host but he didn't answer. They only answered the messages in the booking chat, but they never apologized, and they didn't issue any refunds. Through a long series of phone calls with booking, we received an apology from booking and a credit of 63 euros against the 234 paid. Terrible experience. The room aesthetically confirmed the photos, the neighborhood is Latin Madrid, very lively. We do not recommend because of the accident, which we believe to be very serious.