Holi-Rent Estrella

The oven didn’t work. The company warned me at the beginning that it might not work. I asked them to put this right and they started the process but hadn’t succeeded by the end of my stay four weeks later.

We reserved this flat - among other reasons - that there was balcony. There were in principle 3 balconies - to both bedrooms and living room - but we couldn't use them. Between the rooms' doors and the balcony there were iron grids with deadlock and they didn't give us the key. After some correspondence they said that the owner doesn't allow to open the lock because of security reasons and "soory for the inconvience". As we couldn't go out to the balcony, we didn't even see the sky only a liitle piece from the kitchen and the bathroom. Other thing: The bed frame in the double room is moving and crack, impossible to sleep on it. We also wrote them, the answer was that they know about the problem, but sorry for the inconvinience. So we removed the bed frame and put the mattress on the floor. The warderobes in the twin room: 2 were closed and the 3rd one was full with boxes and some home appliance. The flat is on the 1st floor in a very narrow street (Calle) and below the window of the twin room there's a restaurant's tables, thus the room is very noisy in the evening. The wi-fi is very bad, I'd say useless. Honestly we were be entitled to compensation because of the a/m mentioned reasons.

Master bedroom bed squeaky whenever you moved, but mattress was comfortable. New oven did not work, but restaurants open on Xmas.

The only down was the noise from the street.

The entire check-in process was awful. It started about a week before we arrived with texts telling us we had to complete a check-in form, which included pictures of our passport. The app was almost impossible to use. It would not download our passport pictures. My husband finally found a work-around, but it took hours to figure out. And he's a computer guy. A damage deposit was supposed to be paid the day of arrival. But the form, which the management company required us to submit days before arrival, required the deposit payment information in order to be submitted. A Catch 22. Then we had to install an app on our phones to unlock the door to the building and our apartment. This was a good system, in theory. But the app locked us out on our final day. We came back from our day's activities to find that we couldn't get in. We had to call the management company - luckily someone was there who reactivated the app. If it had been after business hours, we have no idea what we would have done. We could find no emergency contact number, and there is no one on site to be of assistance. There is a parking space in a garage around the corner. Believe the picture of the parking spot on the booking site. It is super tiny. A smart car or motorcycle would fit - but not anything else. That was fine - we were warned. But we had to call the management company to get directions to the garage so we could check to see if our car might fit; we could find no information about its location online or inside the apartment. I would have rated the property a ten if it had not been such a hassle with the management company.

Check-in process was a oittle confusing