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Verified reviews from real guests who have already stayed here.
Most guests praised the friendly and helpful staff, although there were some complaints regarding service at the restaurant.
Most guests had a pleasant experience, with particular praise for the crew and general comfort.
Guests enjoyed the amenities provided but noted limitations in breakfast variety.
Conveniently located near the airport, however, it is a bit far from the city center.
Rooms are generally described as modern and comfortable, but some found the beds too hard.
Overall decent value, but some comments mentioned high prices for certain items.
“Our HIE stay served our needs to get to the airport and provided a pleasant stay.”
Breakfast was plentiful with a variety of tasty items. Coffee was also great. Dining area was big enough to accommodate all the guests breakfast. Staff was pleasant and helpful. Front desk staff was also helpful. Answered all questions and got us a taxi cab for our return trip to the airport.
“SERVERS SUPER GOOD”
LOCATION - STAFF - PRICE - CLEANLINESS
ALL GOOD
“The hotel.”
Friendly, helpful, went out of their way to meet my disability needs. Assisted with a taxi to the airport. We enjoyed dinner in the restaurant at the hotel. Food was good and service excellent. Breakfast was excellent, loved the coffee selections!
“Good for the price”
Overall it was fine, good for the price.
Quite far from the center of the city but close to the airport and there are plenty of buses going to the center. The cleanliness is ok but not perfect. The restaurant isn't that good. Breakfast is ok but there isn't much choice.
“Cons: Terrible transportation to the hotel!! Had to wait 6 hrs at the airport for the shuttle which starts its service at 9pm. The shuttle service was the main reason I booked this hotel.”
Terrible transportation to the hotel!! Had to wait 6 hrs at the airport for the shuttle which starts its service at 9pm. The shuttle service was the main reason I booked this hotel.
“Good”
Holiday Inn Express - Madrid - Airport by IHG · Madrid
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