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Verified reviews from real guests who have already stayed here.
Overall value for the facilities and cleanliness was seen as high.
Location was praised for safety and proximity to the metro station.
The apartment was reported as very clean and well-maintained.
Despite some complaints, most reports were positive, emphasizing comfort and cleanliness.
The room was spacious and nicely decorated.
Amenities like a gym and equipment were positively noted, though the coffee situation was a minor downside.
“Very good”
Everything
Everything was good
“Felt right at home in this lovely Bernabéu apartment — perfect stay in Madrid!”
I had an amazing stay at this apartment near Bernabéu in Madrid! From the moment I arrived, I felt completely at home. The space was clean, cozy, and beautifully maintained — exactly as described, if not better. The location was perfect, with easy access to shops, restaurants, and public transport. I truly enjoyed every moment and would absolutely stay here again. Highly recommended!
Nothing!
“Spotless clean, new and modern apartment, equipped with absolutely everything you may need. Parking available with extra costs. We liked the keyless easy and secure method of accessing the building and the apartment via a uniqe code. · Cons: It is located far from all the main objectives. Not even Bernabeu stadium is very close, but more than 1 km distance. Noises from the street and neighbours may affect one's sleep.”
Spotless clean, new and modern apartment, equipped with absolutely everything you may need. Parking available with extra costs. We liked the keyless easy and secure method of accessing the building and the apartment via a uniqe code.
It is located far from all the main objectives. Not even Bernabeu stadium is very close, but more than 1 km distance. Noises from the street and neighbours may affect one's sleep.
“Superior BUT!”
When it comes to room cleanliness, quality and readiness of equipment, apartment and kitchen furnishings, finishing, interior design, natural and artificial lighting, the quality of interior materials, spaciousness, and maintenance of both the apartment and the building — it’s a solid 10 out of 10. Truly, it’s among the best apartments or hotels I’ve stayed at across 40 countries.
On the other hand, regarding the online customer service — including communication speed, responsiveness to inquiries after booking, friendliness, and hospitality — I would rate it 2 or 3 out of 10. It feels as if you’re speaking to an employee who has no connection to your case, and you have to start the conversation from scratch every time.
“The apartment is new and clean, we all love it. Need to prepare the cleaner by your own for the washing machine if you n”
Very new and clean
The AC stops automatically in the midnight, need to get up to turn on the AC, otherwise it too hot to fall asleep.
“Great apartment, clean, cosy! Close to metro, parks. Great stay! · Cons: nothing”
Great apartment, clean, cosy! Close to metro, parks. Great stay!
nothing
Home Art Apartments Bernabéu · Madrid
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