Home4u Apartamento Realejo

Mixed messages from the host about checking in and about where to put the keys Was getting Kiko’s to get in and when we arrived at the apartment and realised there was no key box and had to wait half an hour for someone to let us in On departure, you get a text saying leave the key in the key box then another message saying on the table leaving the key in the room very mixed messaging Check-in instructions were bad People need to be aware when entering the building it felt like a building site up two flights of stairs which were quite narrow and a couple did not feel safe once in the apartment apartment was very good

Initially it said that there was parking at the apartment that turned out to not be true there was no parking available. When we arrived we were told that the keys were in a lock box and that we could pick them up when we want so we went sightseeing only to get a message at 8 pm that the keys are not in the box and that we need to call 30 min before we arrive so that the keys can he handed to us. We requested the keys to be available at 9 pm this message was ignored, we called the property number several times and there was no answer, only after calling the number the 4th time did we receive an automated message that the number is not available after 9 pm (that time had passed by then), in the message another number was given we called it and the host didn't speak English, the host said write on WhatsApp which we already did but were ignored. The host finally answered on WhatsApp and wrote in complete Spanish he did not try to translate his words to English that had to be done by us customer service 0. All of this left us scared that we would not have a place to sleep that night and we already paid for the accommodation. We asked if the keys could be delivered to a restaurant close by the apartment since we went to dinner cause we couldn't wait anymore and the host agreed and said he would be there in 15 minutes. 30 past by and there were no keys were delivered so we asked where is he, he said he was late and would be there in a couple of minutes. Another 30 minutes went by and no keys, we asked again where the host was he answered he was almost there, so we waited 15 minutes more and no keys, finally we said this was unacceptable and the host said he was there. The host did not deliver the keys to the agreed location and went to the apartment and did not notify us, we were left out in the cold, when we finally got to the apartment it was 11 pm and the host did not apologise or speak any English. In the apartment the bathroom light did not work.