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Verified reviews from real guests who have already stayed here.
Staff were friendly and attentive, with several positive mentions of the service.
Perfect location close to restaurants and the beach, praised by multiple reviews.
Breakfast buffet was specifically praised; dinner options could be improved.
Overall positive experience with high likelihood of return visits.
Good amenities including spa and gym, but some amenities noted as tired or lacking.
Overall good value for the services and quality offered.
“A perfect getaway in a stunning location at a lovely hotel”
Perfect location and ambience. Sebastian hosting the breakfast offered great hospitality and made us feel really welcome. The seaview room and the balcony made our stay even better. The housekeeping team paid attention to deal and the room was exceptionally clean. I’d definitely recommend this hotel to friends and colleagues.
My only feedback would be if guests are requesting late check out for the team to be clear and transparent if it’s not feasible and rather than say you can try on the day.
“Great location, not really any frills but a fair price.”
The staff were all really friendly and very helpful. The rooftop pool area was great although the pool is really just a plunge pool. The loungers were super comfortable and having a glass balustrade gave us a great view of the bay but also was a good windbrake.
Nice breakfast but could only get coffee from a machine which was not very nice at all. Shame we couldn't order freshy made coffee, would have been happy to pay for it.
“Okay but not worth the money. Very rude manager at reception.”
The breakfast was really good with lots of choice. It was nice to have access to the rooftop pool and sun loungers as this was for adults only and had great views.
We were put in the new building and despite the description stating views of mountains, we had views of the gym and a wall. This is not what we paid for! We also had been promised an upgrade due to it being our honeymoon but I’m pretty sure we had the worst room in the hotel in terms of view. There was also lots of ants in our room despite having no opened food. Unfortunately when ordering drinks to the pool they either came 45 minutes later or didn’t come at all. When we tried to speak to the staff they totally ignored us at reception and were completely rude.
“Been visit pollensa for many years , hotel was excellent apart from our single rooms and a high price”
Great location easy reach of restaurants bars shops located over the road from a beautiful beach
The hotel need not have a designated sunbeds on the beach , so a payment of 20 euros for 2 beds and umbrella each day if you like using the beach. Also we a group Of mature ladies and booked single occupancy rooms as we preferred not to share . Comfortable paying a single supplement but was hugely disappointed to be given small room tasteful Decorated but with small single bed!
“Nice location in a quieter part of the town. But only short walk to restaurants and bars. Rooms were very modern and clean. · Cons: The service in regard to the reception staff wasn’t amazing. We felt as if asking them a question was troubling them. We wanted to change are room when we arrived as it was a lot smaller than we thought. We were happy to pay for the same . But they charged us €100 more than what the same room was advertised for on booking.com , when we mentioned this to the staff. They didn’t care, they said we’re paying for the option of an upgrade too. In the end we did pay it and the room was fab, but the ‘your problem , not mine’ attitude was not nice to receive.”
Nice location in a quieter part of the town. But only short walk to restaurants and bars. Rooms were very modern and clean.
The service in regard to the reception staff wasn’t amazing. We felt as if asking them a question was troubling them. We wanted to change are room when we arrived as it was a lot smaller than we thought. We were happy to pay for the same . But they charged us €100 more than what the same room was advertised for on booking.com , when we mentioned this to the staff. They didn’t care, they said we’re paying for the option of an upgrade too. In the end we did pay it and the room was fab, but the ‘your problem , not mine’ attitude was not nice to receive.
“The hotel was beautiful and the people running it were tremendous - especially the ladies at the front desk who were absolute diamonds and genuinely friendly and cud not do enough for you - the best I've ever encountered in all my years of travelling · Cons: I got a single room which like the rest of the hotel was spotless and stylish but I must say it was the smallest room I have ever come across - this is no exaggeration - I would say you could not find one smaller - simple as”
The hotel was beautiful and the people running it were tremendous - especially the ladies at the front desk who were absolute diamonds and genuinely friendly and cud not do enough for you - the best I've ever encountered in all my years of travelling
I got a single room which like the rest of the hotel was spotless and stylish but I must say it was the smallest room I have ever come across - this is no exaggeration - I would say you could not find one smaller - simple as
Hoposa Uyal 4 Sup · Port de Pollensa
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