Hotel Brismar

An elevator would be great but we understand it’s not possible right now and we knew that before booking so it was not a surprise. Our bags were brought to our rooms on the 3rd floor no problem.

I stayed at this hotel for 10 days and unfortunately had a very unpleasant experience. For 5 of those days, my bathroom was broken. I reported the issue immediately, and instead of fixing it promptly or offering a room change, the only “solution” provided was placing towels on the floor to manage the mess. When I asked to change rooms, I was told the hotel was fully booked. I was only later offered a smaller room than the one I had originally paid for — clearly not a fair option. The receptionist, Eva, was extremely rude and unprofessional. She didn’t even listen to my concerns. At check-out, I politely asked if the hotel would offer anything to make up for the situation (not a big discount, just even a night or some gesture), and I was flatly told “no.” Eva insisted the issue was fixed on Monday because maintenance wasn’t available over the weekend. But when I showed her photos proving the issue was still ongoing even on Wednesday, she changed her story, saying the part hadn’t arrived. This lack of consistent communication shows poor management and very little care for guests. To make matters worse, she told me I had actually been placed in a better room than the one I booked — something I was never informed of and only found out on the last day. That doesn’t justify the poor treatment or service. The cleanliness of the hotel is also unacceptable. The room was often dirty, and I even found worms in the room — a clear sign that proper cleaning isn’t being done. The bathroom had a small window that connects to the neighboring room, meaning I could hear everything, including loud music, which disturbed me throughout my stay. I do not recommend this hotel and would not return. The lack of hygiene, professionalism, and customer care was truly disappointing.

Nothing.

No lift to our floor at 3rd floor

The rooms are massively outdated - the walls are paper thin and if you have a loud neighbour (like I did) you might really struggle to sleep. The other major issue is the aircons which drip on the floor, make rattling noises and don’t work properly so it was not possible to cool down the room to a comfortable temperature level. There is also no mini fridge in the room and although the staff was kind enough to provide me with ice cubes whenever I asked, a mini-fridge would have obviously been much more convenient (and is standard even for the most basic hotel).

Noise from the pubs!