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Verified reviews from real guests who have already stayed here.
Convenient access to Montserrat and surrounding areas.
Reception staff addressed issues promptly, but mixed reviews on attentiveness.
A mix of positive and negative experiences; potential noted.
Multiple complaints about room maintenance and the reality vs. photos.
Guests feel it's overpriced for the quality provided.
Limited offerings and disappointment with food options.
“Nice to have a jacuzzi in the room pity it didn't work: under heavy renovation this is a pit stop”
Breakfast was acceptable choice of tortilla and cereals, pastries, fruit, toast, eggs, orange juice, water and served with a smile
clearly the renovation - reconstruction was a surprise and the concept of going to the basement to get the lift was a surprise. The lack of swimming pool and leisure amenities was also a disappointment.
“As expected for the price we paid. As only a place to sleep, the rooms were clean and the beds were comfortable”
A bog standard hotel, similar to a travel lodge in the UK. The hotel was clean and tidy, room and bathroom was clean. Aircon/heating worked amazingly.
The lift wasn’t working, they were actively trying to fix that but the lights on the stairs didn’t come on as the sensor must not have been working. I booked under the impression our room had a balcony which turns out you can’t have the balcony rooms with h children.
“Cheap, no frills”
Staff very nice and helpful
Very noisy near the motorway and all night long. Room not the cleanest, dilapidated and blister plaster stuck on the side table!
“Good for what it is”
Location was great. Was a 15 minute drive from the rink which suited
When I went to check in two staff on the desk were arguing, on the Saturday night there was some party which wasn’t advertised so I didn’t get any sleep
“At the feet of the mountains”
Location is super. Good value for the money. Buffet breakfast.
Staff in the restaurant was not very kind.
“Horrible service and redial to fix problems they created.”
Hotel blared extremely loud DJ music above our room until 3AM. It literally shook the bed all night. Hotel staff first told me to wait until it was done. I had to insist on a new room, which was no better. Avoid this place like the plague.
Hotel Bruc · El Bruc
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