Hotel Castell dels Hams

I booked this hotel last minute for a birthday getaway with my partner — we’re both in our late 30s. The hotel is mostly French-dominated, followed by Spanish guests, with English visitors being the minority. It’s very family-orientated, the animation team work extremely hard and bring a great energy from morning till night. There’s always something happening from 10am until midnight: tennis, French bowls, gym, pilates, yoga, board games, darts, and football. There are three outdoor pools — one deep, one medium, and a shallow kids’ pool with a big smiley face and a mini water park & one indoor pool. There’s also a gym, a children’s playroom, and a kids’ club. The jacuzzi was unfortunately switched off, when I enquired about the spa, I was told it hasn’t been open since 2020, which was disappointing as would have been handy during a rainy day Food-wise, there’s plenty of variety and something for everyone, including drinks — we enjoyed the meals overall. The hotel was clean and well-kept, though we did occasionally find cups or plates not properly cleaned during dinner service. Rooms are small but modern and comfortable. Location-wise, it’s quite remote, but the hotel provides a free shuttle bus to the beach (about a 10-minute drive), which is a great touch. Overall, I’d recommend this place. It’s not fancy, but it’s friendly, active, and has a great atmosphere. Perfect if you just want to switch off and be looked after for a few days.

Visited October 2025 with my partner. We are both in our 40s. Just to give you an idea of who is writing this. This is a hotel predominantly booked by French. So most entertainment and staff speak French and Spanish. Pros: Room is basic but clean Bed was comfortable. Air conditioning and a ceiling fan will keep you cool. Or extra duvets in cupboard if you need a little warmth. Our room was on back of hotel, so balcony quiet. Food was ok, wide variety. Staff friendly and helpful. Free bus to beach provided. Easy to book via a QR code on reception. Coffee is good! Cons: It is like a cross between an old people’s home and a 60s/70s holiday camp. We were definitely one of the youngest here. The hotel is vast, but there were so many areas unused. So it is almost creepy in some areas. It’s outdated. Rooms have small flimsy keys and doors are paper thin. No additional lock inside room door, so does feel quite unprotected. Pool is freezing But that may be seasonal. It is clean and plenty of sun beds. Evening entertainment is cringey. Shame as entertainment team work very hard and do better activities during the day if you’re into it. The bar is crazy. It’s all inclusive but tiny. Often with only one person serving. So queues get long! It’s also the only place you can get a coffee other than at breakfast. Drinks are cheap local spirits. You pay extra for branded. After 11pm you have to pay for all drinks if you want a late one. One restaurant. It’s like a zoo! And I’ll agree with others it’s not the cleanest. Also found a lot of fruit was rotten. It’s also dated and has a vibe of an 80s staff canteen. Advice, sit outside if you can, but there’s not many tables available. Nothing else nearby. So nowhere for a stroll. WiFi is non existent in the room.

We’re currently staying at this hotel and wanted to share our experience so other guests can be aware. The hotel itself is lovely — great location, nice staff, and beautiful surroundings — but unfortunately, our wallet was stolen from our room during our stay. After speaking with other guests and locals, we’ve learned we’re not the only ones — several people have mentioned items going missing recently, which is really concerning. We’ve reported it straight away, but the matter still hasn’t been resolved, and we’re disappointed with the lack of clear communication or support so far. We’re still here now and trying to make the best of our holiday, but it’s taken the shine off what could have been a great experience. If you’re staying here, please keep valuables with you or locked securely, and double-check your room security. Hopefully management addresses this seriously — it’s a lovely place that just needs stronger guest protection and follow-up when things go wrong.

Honest review, just returned. Booked 2 rooms for 2 single ladies, one of the rooms allocated was more like a cupboard, hardly room to walk around. Given a different room the following night. Pros: room kept clean daily. Reception staff lovely, in particular EMI, who was very caring and lovely. Animation team work very hard. Cons: Overflow and tap areas in the bathrooms unclean. Quite a lot of black mildew. Restaurant quite dirty, not enough staff, customers clearing their own plates and setting own tables. Spillages not cleaned, plates and cups dirty, coffee is a work up, 3 machines probably own one ever working and very slow, spillages off putting around the machines. Breakfast cereals spilled every where. Food lacking taste and cold. Small black flies around the Italian food area. Outside toilets smelly and dirty. Pool bar queues always very long. Chairs in the public areas covered in bird mess. This hotel has so much potential, it is in huge grounds with some endearing features. It is a lot further from the port/beach than portrayed. There are some lovey indoor areas that are under used. Management need a good shake up, particularly in the restaurant. One buffet restaurant is not enough for the amount of customers. Tables are set like a canteen and quite impersonal. Food is mass produced offering similar foods and standard daily. Food sits around a long time. Impossible some days to even get a coffee. Staff inattentive, it’s every man for himself. Porto Cristo is lovely, had some lovely food at the Port. Wouldn’t go back unless it is drastically improved.

When we 1st arrived , we were shown where to go, as we had a bungalow. The assistant said 'down there' it was dark almost midnight. Very little lighting. Got to a row of bungalows no lighting. Got inside and ants galore we're walking up our legs !!! Next day we got moved. But to more ants coming out of the ceiling! Landing in the bath, and etc. Seems like the cleaners don't do a deep clean either! The food very basic and very tasteless. If you fancy a hot drink with your lunch or dinner, that's a no no. Cakes were lovely though! Free shuttle to the beach every half hour , which is bonus. I won't be returning!

We tried to cancel this hotel after reading lots of negative reviews, but it was too close to our holiday to do so. Here’s our honest experience: Pros Staff were very helpful and friendly. Animation team were welcoming but not pushy — you could join in or just relax. Nightly entertainment (9:30 pm by the bar) was well organised. We had two “guest acts” during our 8-night stay — a magician and flamenco dancers. Restaurant had a good choice overall. Three lovely adult pools and a shallow kids’ pool & always plenty of sunbeds — even in the afternoon, no need to reserve! Snack bar by the pool served burgers, pancakes etc. in the afternoons. Self-serve zero fizzy drinks and water at the bar (tip: take your own beaker, as they only provide small paper cups during the day unless you’re having alcohol). Pool towel hire available (€10 deposit, refunded on departure, towels changed every 3 days). In-room safe (extra charge). Hotel overall very clean, though sometimes plates and cutlery in the restaurant were dirty. Free daily shuttle to Porto Cristo — easy to book via QR code at reception. Caves of Hams well worth a visit, only a 10-minute walk down hill from the hotel. Air conditioning in rooms (included) – fantastic, really easy to use and had a “quiet” setting if you wanted to leave it on overnight Cons Evening pool bar (the only bar open) always had long queues — a bit of a pain having to time it right. Outdoor chairs under the trees often had sap or bird droppings — just check before sitting down. Very noisy rooms — doors slam shut loudly (likely fire doors) and the walls are thin. We could even hear our neighbour snoring each night. Predominantly French guests. Not a problem for us, but if you’re hoping to socialise with other Brits you may feel out of place. We also found some guests quite rude (pushing in queues etc.). Coffee machines in the restaurant very slow, with queues as long as the pool bar! & only available during restaurant hours. Location feels a bit isolated unless you go into Porto Cristo. Overall: A clean, friendly hotel with good pools and plenty of sunbeds, but let down by noise, queues, and its remote location. Fine if you’re after a simple break, but not somewhere we’d rush back to.