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Verified reviews from real guests who have already stayed here.
Perfect location with easy access to the waterfront and nearby attractions.
Breakfast was described as good and varied, providing a satisfactory experience.
Numerous mentions of friendly and helpful staff, enhancing the service experience.
Great value based on the positives outlined in various reviews.
Overall enjoyment of the stay while considering some minor issues.
General cleanliness mentioned positively, but some comments indicate it could be improved.
“Very good”
I like the layout and being facing the sea. I was allocated in an apartment that gave me lot of freedom
There was no microwave.
“Exceptional”
“A sadly tired hotel in need of investment to reach its potential. Would certainly go back if it was updated.”
We liked the sea view. Great location in Santa Cruz. There was a kitchenette. They served breakfast. Parking nearby, usually. Very big bedroom. Plenty of hot water. Good lift.
Condition of room - many cracked tiles on floor, toilet did not flush well. Horrible badly fitting shower curtain. Very dated furniture and bathroom fittings. Tired decor. Bar closed from 3.00 pm.
“Passable”
Its a good location , close to the center of Santa Cruz
“Passable”
Location Cleanness
Furniture too old and basic
“Exceptional”
The staff were really friendly and extremely helpful. The Apartment had everything we needed. It was clean and we had a lovely view of the sea. The hotel is in a quiet area on the sea front. The continental buffet breakfast at 7 euros each is excellent with lots of choice. We were in La Palma as our mother had been emergency disembarked from a cruise to the hospital and the hotel was a perfect base in between visits to see her. The staff as I said before were helpful and caring which meant everything while we were dealing with such a scary situation. We are both very grateful for all their help, thank you.
Hotel Castillete · Las Palmas
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