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Verified reviews from real guests who have already stayed here.
Multiple reviews highlighted the excellent location near popular attractions.
Many reviews praised the attentive and friendly staff, enhancing the overall experience.
Amenities received positive feedback, particularly regarding dog-friendliness and pool facilities.
Overall experiences were positive, with many guests expressing a willingness to return.
The rooms were generally comfortable, although some reviews mentioned issues with accessibility.
Value perceived as good, though some noted that breakfast options were limited.
“It was located in an excellent spot. The stay was good and will stay again.”
Excellent location and staff.
Beds a bit hard and wall by the elevator need painting.
“Nice place, but services so so”
It was close to plaza mayor
They put us in spa mudejar because they were doing repairs and we paid for using the spa but the water in the jacuzzi was not hot, and the sauna and the Turkish bath were not ready either, as if they switched them on just before we went. We didn’t get out money back. There was nobody in the front of the spa and we had to get the towels ourselves. The room key did not work properly during the stay and I had to go down to reception every time.
“I was reallocated to Hotel spa la casa Mudéjar, as they said this property was under renovation. Lovely building, my room was convenient, nothing extraordinary · Cons: Uncomfortable beds”
I was reallocated to Hotel spa la casa Mudéjar, as they said this property was under renovation. Lovely building, my room was convenient, nothing extraordinary
Uncomfortable beds
“Perfect choice for stay in Segovia!”
Perfect location and charming hotel room!
No complaints.
“Awesome location.”
Awesome location. Great staff and clean rooms.
Technically after booking we got moved to their sister location, the Hotel Spa La Casa Mudéjar “due to construction” at Condes de Castilla. We were okay with it given they were going to honer the original rate which was slightly less than the spa’s rates and we thought it would be fun for the kids to swim. Once we checked in though we found out the spa portion was closed “due to construction”. I understand it’s the off-season but it would have been nice to know ahead of time so we at least didn’t have to lug around our kids swimming suits (we try to pack the absolute minimum). Regardless all okay.
“Did not stay here due to work being done”
location
Was closed at the time of our booking
Hotel Condes de Castilla · Segovia
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