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Verified reviews from real guests who have already stayed here.
High praise for the central location and ocean views.
Positive feedback on staff kindness and assistance.
Overall good experience despite several issues.
Concerns about outdated rooms, small sizes, and noise from surroundings.
Concerns over high prices for the quality provided.
Some amenities lacking and calls for significant updates.
“The location was stupendous. The main beach in town was much too loud and crowded for me, but directly across from the hotel is a small secluded beach that I liked much better. Vending machines with coffee and beer in the lobby and a small fridge I kept some wine in. · Cons: I realized the radiator in my room was on when I got back from dinner around 11pm. The front desk clerk tried to turn the knob with pliers and then tried to tell me that the radiator was hot because of the ambient temperature and not because it was turned on. He then knocked on people's doors at 11:30pm to ask if their radiators were on! When they said yes, he took that as an assurance that they were hot because of the ambient temperature and not due to a malfunction. 10 minutes after leaving me to die in my own sweat, he came to knock on the door and did offer me a different room in a different part of the building where the radiator wasn't on, so it worked out in the end.”
The location was stupendous. The main beach in town was much too loud and crowded for me, but directly across from the hotel is a small secluded beach that I liked much better. Vending machines with coffee and beer in the lobby and a small fridge I kept some wine in.
I realized the radiator in my room was on when I got back from dinner around 11pm. The front desk clerk tried to turn the knob with pliers and then tried to tell me that the radiator was hot because of the ambient temperature and not because it was turned on. He then knocked on people's doors at 11:30pm to ask if their radiators were on! When they said yes, he took that as an assurance that they were hot because of the ambient temperature and not due to a malfunction. 10 minutes after leaving me to die in my own sweat, he came to knock on the door and did offer me a different room in a different part of the building where the radiator wasn't on, so it worked out in the end.
“Was there for family emergency. Just needed a place to shower and sleep. And was perfectly priced. Would I go again yes”
It was in the city centre
Very dated hotel and no air-con in my room. May of had a different opinion if I’d booked a room with a sea front view. But the reception staff and the owner were very nice
“Fantastic”
One of the staff, Ruben, went above and beyond. He needs a raise! It’s clean, in a great location, and a great value.
Nothing.
“Terrible”
It’s just the location of the hotel except that staffs the hotel management are terrible. There is a old lady her behaviour is a nightmare to me. I wanted to stay a night extra. She charged me double the price what she said earlier the first night she said it will be 75. The next day she changed it and said higher price I had nothing to do except give her the extra money. I had a very bad experience at this hotel not worth of money.
Everything
“Noise from the neighbors, a lot! Room with bad smell, old furniture, nowhere to put the phone properly on charging, bathtub doesn't work properly, bad internet. And plus, very unfriendly staff, told me if I am in Spain I should speak Spanish. Not recommend to anyone. My friend from A Coruna eas offended from their reaction. He said sorry, them didn't.”
Noise from the neighbors, a lot! Room with bad smell, old furniture, nowhere to put the phone properly on charging, bathtub doesn't work properly, bad internet. And plus, very unfriendly staff, told me if I am in Spain I should speak Spanish. Not recommend to anyone. My friend from A Coruna eas offended from their reaction. He said sorry, them didn't.
“This was not a holiday, but a medical trip. So, a difficult time. The staff were very helpful.”
Hotel Cristal 2 · A Coruña
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