• Hotel Cuéntame
  • Hotel Cuéntame
  • Hotel Cuéntame
  • Hotel Cuéntame
  • Hotel Cuéntame
Condes de Castilfale, 1, Burgos

Hotel Cuéntame

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Hotel Cuéntame

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Rooms

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Habitación Individual
10 m²
1

Habitación Individual

Habitación Doble o con Dos Camas
15 m²
2

Habitación Doble o con Dos Camas

Double Room
20 m²
2

Double Room

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Hotel Cuéntame
· Burgos
Condes de Castilfale, 1 , 09001
Real opinions

What our guests say

Verified reviews from real guests who have already stayed here.

7.9/10 · 888 opinions
The best
Cleanliness
Friendly service
Good food
General summary
7.9
out of 10
Food and Beverage 8.49

Feedback highlights good service at the restaurant and the quality of food.

Service 8.46

Numerous reviews praise the friendliness and attentiveness of the staff.

Cleanliness 7.99

General sentiment indicates cleanliness is satisfactory, though some reviews mention cleanliness issues with amenities.

Room Quality 7.95

Both positive and negative sentiments about room quality, although overall improvements in the room have been noted.

Value for Money 7.94

Adequate quality for the price suggested a good value overall.

Overall Experience 7.86

General consensus aligns with the overall rating; people found their expectations met or exceeded.

Jenifer
Jenifer
spainhotels · 06 Jul 2025 · US
1.5/5
“Not worth the money, look else where”
The best

I was able to get reservation

To be improved

The shower did not close and there was mold around bottom of shower, the shower head had mold on it as well. The curtain in the window was broken and would not go up. It was very noisy starting at 4:45 am and continued on and off. Price was too much.

Feedback from a real guest
Larry and Sally
Larry and Sally
spainhotels · 25 May 2025 · AU
2.5/5
“Good location, but not comfortable”
The best

It was a good location.

To be improved

We thought we were getting a double bed, but ended up with two singles. No washing facilities at the venue so we had to find a laundromat. We didn't see any staff as our room had a virtual entry/key so any time we had a question, we had to email the Help desk. It wasn't very customer focused. We ran out of hot water, tried to let someone know, but couldn't complain to anyone as it was all through email. Room was very small and had no other facilities in it. Eg: kettle, fridge etc. Our room was also very noisy as there was a motor running constantly throughout the night. The only good thing about it was the location.

Feedback from a real guest
Christian
Christian
spainhotels · 19 May 2025 · GB
3.0/5
“Ok, nothing special”
The best

Friendly bar, cafe, cheap

To be improved

Noisy door slams at night from other guests. Rooms small side

Feedback from a real guest
Savannah
Savannah
spainhotels · 17 May 2025 · US
3.0/5
“Okay”
The best

Connected to a bar and restaurant- absolutely loved the sweet bartender lady who checked me in. Didn't speak any english but was still happy to answer all my questions as best she could.

To be improved

The wifi stopped working after a few hours and never worked again the rest of my stay. Really glad i wasn't needing to work. The website mentions laundry- but there is none on the property. The closest laundry is in another hotel just across the patio area, but it was closed every single time i checked it two days. Hours say "10-2" but there is never anyone there. Ended up having to walk 1.5 miles to do my laundry. Room was okay, but the bar made it very loud at night and in the mornings. Found a few bugs on the ground.

Feedback from a real guest
Jubitha
Jubitha
spainhotels · 04 May 2025 · GB
5.0/5
“Excellent”
The best

The room and bathroom was very clean. Amazing fresh air in the corridors. The morning and evening bar staff were very pleasant, helpful and cheerful. The bar had good selection of delicious sandwiches, croissants and Spanish tortillas. Bus stop is just outside the hotel and it stops right near the Burgos Cathedral and Bus terminal also connecting onwards to the Centro Commercial shopping center.

To be improved

Nothing to mention. Everything about the property was good.

Feedback from a real guest
Sonja
Sonja
spainhotels · 17 Mar 2025 · BA
5.0/5
“I had a wonderful time and my overall stay at the Hotel Cuéntame was excellent The staff was helpful at all times, the room was clean, the bed comfortable, and the location was just in the area of the University of Burgos buildings. Special thanks go to Lurdes and Jason. 😊”
The best

I had a wonderful time and my overall stay at the Hotel Cuéntame was excellent The staff was helpful at all times, the room was clean, the bed comfortable, and the location was just in the area of the University of Burgos buildings. Special thanks go to Lurdes and Jason. 😊

Feedback from a real guest

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Hotel Cuéntame · Burgos

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