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Verified reviews from real guests who have already stayed here.
The location received high praise for convenience and views.
Staff were described as helpful and friendly.
General satisfaction with the stay, with some areas for improvement.
Rooms were noted as very clean.
Some rooms were small and a bit outdated, but still comfortable.
Price was seen as average, some upgrades might be necessary.
“Relaxing stay in a tranquil setting close to town and beautiful countryside”
In a quiet part of the town near the lake but only 10 minute walk to the centre. Friendly helpful staff. Good quality breakfast.
Lunch was good but maybe could have had a bit more choice.
“Entranyable”
La forma que te l'hotel a base d'ambit diferents
“Perfect place to stay for a couple in Puigcerdà. Well located and the staff are lovely. Muchas gracias!”
The spa really made our experience.
Rooms were slightly old fashioned.
“conformable and welcoming”
The location is simply excellent. The owners run the hotel with a team that has taken care of every small detail that makes the difference between being good and being truly excellent.
“Nice hotel for a quick getaway”
The hotel is nice and the location is perfect. It is clean and simple. The indoor pool and sauna is nice and clean. The rooms are clean and simple. Beds are comfortable.
The staff are not friendly. We felt inconvenience to them. We felt like they did not want guests to stay at there hotel. I think more effort could be made. A beautiful garden with nice chairs but there is nothing on offer in regards to drinks snacks etc. We had to walk into town instead of relaxing at the hotel.
“We were hear to celebrate our wedding anniversary and early retirement for me. Perfect.”
Perfect location. Buffet style breakfast very good. Access to the pool n sauna good. Fridge and even champagne flutes provided.
It was difficult to unlock the entrance door next to the bedroom door.
Hotel Del Lago · Puigcerdà
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