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Verified reviews from real guests who have already stayed here.
Numerous reviews praised the hotel's excellent location near restaurants and the beach.
Overall experiences varied significantly, with some guests enjoying their stay while others felt disappointed.
Mixed reviews regarding service; some found staff professional while others reported poor reception service.
General sentiment reflects it as fair value, but issues with upkeep lower the perception.
Some rooms were described as spacious and comfortable, while others had issues such as old facilities and noise.
The hotel is noted to require more maintenance, with issues such as dirt in carpets and furniture.
“I was pleased overall.”
The view was awesome, staff was very friendly and it was very clean.
Slamming doors, not sure from where.
“Very clean and comfortable room · Cons: Wifi connection not monitored at frecuent cuts”
Very clean and comfortable room
Wifi connection not monitored at frecuent cuts
“comfy bed, sooo close to everything · Cons: soo noisy at night, everyones screaming and partying, even at 2am.. not pleasant”
comfy bed, sooo close to everything
soo noisy at night, everyones screaming and partying, even at 2am.. not pleasant
“Convenient for our destination · Cons: N/a”
Convenient for our destination
N/a
“Lovely location and rooms, but missing basic amenities and felt a bit empty.”
Great view and location, spacious rooms.
There are absolutely no amenities—no coffee machine, no kettle, and no breakfast offered. There's not even a coffee vending machine in the hallway. Coffee is only available in the restaurant downstairs, but not until 9:30 a.m., which is far too late. The hotel itself could be quite nice, but it felt more like an empty shell, seemingly used occasionally for yoga classes.
“This is not a 4* hotel!”
The room and bed were large, and the location by the sea was great. Also, the lady on reception was very understanding and helpful with the issue I had. Unfortunately, these were the only good points of the hotel.
My expectations were not high, as I had already read previous reviews. But the hotel, overall, is in dire need of refurbishment. The carpets throughout are old and stained. There are no facilities, ie, breakfast or a restaurant. The rooms weren't particularly clean, the walls were in a state, and everything just looked tired and old. I felt dirty when walking around the room. The final straw was waking up on my last morning with a bedbug on my hand. I was mortified! By the time I got home that evening, I was covered in bites. This is totally unacceptable, and an issue that they are already aware of. It was dealt with professionally by the lady on reception, which I appreciate, but this should never happen. I'm extremely disappointed and disgusted, especially due to the prices they were charging during that week.
Hotel Igeretxe · Getxo
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