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Verified reviews from real guests who have already stayed here.
The hotel's proximity to Gran Via and other points of interest was frequently praised.
The staff was described as warm, friendly, and efficient, often exceeding guest expectations.
Overall satisfaction was high, with many expressing a desire to return.
The quality and variety of the breakfast received positive feedback from many guests.
Guests noted the cleanliness of the hotel as a strong positive aspect during their stay.
Facilities were satisfactory, but some amenities like the terrace were under maintenance.
“Great value great location excellent breakfast”
The room was very clean. Everyone was very friendly. All the stuff were very helpful. The breakfast was wonderful. Such a great deal. Excellent location.
I could hear a little bit of noise at about 4 o’clock in the morning. It wasn’t as quiet as I would have liked.
“Great staff and location, but it doesn't feel like a 4star hotel”
The staff was amazing — super friendly and helpful.
You’re definitely paying for the location, but it doesn’t feel like a 4-star hotel. The rooftop was constantly booked for private events, so it was almost impossible to enjoy a drink there. The room is very small — which I don’t really mind — but I was expecting a bit more when it comes to the amenities, the washroom, and overall comfort.
“They went too far with prices”
Location great
Overpriced, pool hardly available
“Lovely hotel great breakfast and amazing staff”
Amazingly comfortable and the staff were excellent because of a glitch in plans they went above and beyond Arturo the manager was amazing
Nothing
“Great hotel, great location, great staff”
Our first room was not great, but we got moved for the second and third night to a wonderful room on floor 10
The rooms that are not renovated seem old and mine even had a wall out the window that blocked all sunlight.
“The manager and staff were amazing I would highly recommend hotel”
Breakfast was excellent
Nothing
Hotel Indigo Madrid - Gran Vía by IHG · Madrid
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