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Verified reviews from real guests who have already stayed here.
The hotel is situated in a central area, convenient for accessing nearby attractions.
The reception staff received positive comments for being pleasant and helpful.
No specific comments on food and beverage were noted, categorized as standard for the hotel tier.
Reported lack of amenities and issues with heating in the rooms.
Experiences varied significantly but leaned more towards negative due to noise and cleanliness.
Many guests felt the price did not reflect the quality offered.
“Great location”
Location
Property would be better with kettle and cups for coffee and tea facilities
“City center great staff · Cons: Checking in had a slight problem , couldn't find the code on the door ,”
City center great staff
Checking in had a slight problem , couldn't find the code on the door ,
“worst option”
I don't know, was not able to get in even though in google says reception 24hs.
I was the worst experience I have in life with a hotel. They where very rude and hang my phone in the night so I couldn't check in into that facility until next day for 3 hours and just 1 of the persons could go. And it took a big fight to get part of the refund.
“Never again: smell in the room and no ventilation.”
Location, this is the only reason why we chose this hotel. 10 mins drive from the airport.
When we arrived to the room there was this awful smell of humidity, then we realised that the room had no ventilation at all (I doubt any room had). We tried to open the window, but there were two problems: the hotel sits next to a canal so there were plenty of mosquitoes around; and the hotel is on top of their own bar, and in front of it there was another bar, so it was noisy. So we had to choose between sleep with windows open to be able to breathe (but get eaten alive by a horde of mosquitoes) or sleep with the windows closed (and breathe in that awful smell of humidity). We chose mosquitoes. We ended up sleeping a maximum of 4 hours total, and we payed 95euro for that…
Hotel Lauxeta Berria · Mungia
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