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Verified reviews from real guests who have already stayed here.
Some staff were nice and helpful, but service was inconsistent, especially at the reception.
Amenities like the pool were appreciated and well-maintained.
Most guests had a positive overall experience despite some drawbacks.
Location was decent but mentioned as being far from the beach, requiring transportation.
Rooms were described as okay but with some issues like old beds.
Guests felt the price was high compared to the offered services.
“very good to excellent”
location and the environment
Some of the staff were abrupt.
“Hollydays”
Great time spent during holydays. High quality suites, good restaurant with quality food. Excellent price and service.
“Staff was lovely, nice clean hotell, no sunbed fight”
Staff was lovely, nice clean hotell, no sunbed fight
“Unacceptable and disturbing Behaviour from Staff member.”
Good location and facilities but the experience was completely ruined...
Unfortunately, our experience was completely ruined by an aggressive staff member named Mr. Lito. While we were quietly sitting on the sofa at the hotel entrance, he suddenly started yelling at us to sit "properly," saying we wouldn't do that at home. My partner was lying on the lounge with his shoes off himself, which made the whole situation even more confusing. He got very close to my partner’s face while shouting, and for a moment we thought he was joking, but sadly, he was not. His tone and attitude were intimidating and humiliating. The receptionist, Nicole, quickly intervened and tried to calm things down, briefly apologizing, but when we asked for paperwork to submit a formal complaint, she refused, saying her shift was over and we could do it in the morning. This is a legal requirement in Spain and the fact she refused, was unacceptable. She added that Mr. Lito would be in charge during the night shift, which made us feel even more unsafe to ask him for the necessary paperwork. Back in our room, we witnessed Mr. Lito again reprimanding children who were playing table tennis—he even grabbed one child by the arm in front of the mother, which was extremely uncomfortable to watch. At checkout the next morning, Mr. Lito took our room keys and did not say a single word to acknowledge or apologize for the previous night. This was, without a doubt, the worst experience we've ever had in a hotel.
“A lively place to stay.”
An amazing place, a very nice suit, a comfortable bed, mattress, soft pillows, fresh linen and towels, a daily cleaning service. Breakfast and dinner is outstanding. Friendly and helpful staff.
A location is a bit of away. Be ready to walk a lot or take a taxi.
“Good and value for money”
The spacious area and view
Not accessible straight away to the beach whilst beach is just beside. Need to take taxi to RIU from hotel
Hotel LIVVO Dunagolf Suites · Maspalomas
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